360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 26, 2020 By Kim Honjo

7 Data-Driven Reasons To Leave Work Early

Feeling burned out? You’re likely working too much. Change that by harnessing these seven, solid reasons to leave work early. Oh, and, your colleagues and boss will thank you... Read More

Salesforce Ohana, Future of Work

Aug 24, 2020 By Ari Bendersky

Give Your Work From Home Life a Total Makeover

Karen Mangia, Salesforce’s vice president of customer and market insights and the author of the new book, “Working From Home: Making the New Normal Work For You,” offers up five excellent tips to help you win at working from home... Read More

Future of Work, Salesforce Ohana

Aug 13, 2020 By Laura Woods

Why Emotionally Healthy Leaders Will Rule the World

Play, therapy, and other mental wellness factors are key in highly functional workplaces. That's what Dr. Emily Anhalt found when she spent two years interviewing more than 100 psychologists and entrepreneurs. Join us as we explore this topic in a Q&A with Dr. Anhalt... Read More

Future of Work, Leadership, Salesforce Ohana

Aug 12, 2020 By Carolyn Warsham

I Started My New Job in a Pandemic, Here’s What I Learned

March 16 was my first day at Salesforce. It was also the very same day our local Bay Area government announced its shelter-in-place order, asking everyone to stay at home as much as possible. Here's what I learned... Read More

Future of Work, Salesforce Ohana

Aug 11, 2020 By Taylor Price

Conquer Decision-Making Paralysis for Business Growth During a Crisis

To plan for long-term success in an uncertain climate, West Monroe's Mike Rowland and Mike Manfredo say agile decision-making structures are key. Read more here... Read More

Future of Work, CEO, Leading Through Change

Jul 31, 2020 By Shonnah Hughes

Use Surveys To Understand Service Agent Wellness and Increase Productivity

Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how... Read More

Future of Work, Customer Service, Leading Through Change, Service

Jul 17, 2020 By Gary Brandeleer

6 Training Must-Dos for Today’s Field Service Worker

Just hired a new class of field service workers to join your mobile workforce? One training early on won’t do it — especially when technological advancements and ever-rising customer expectations continue to push today’s field workers to do more... Read More

Future of Work, Customer Service, Service, Service Cloud

Jul 03, 2020 By John Winer

Built for Maximum Volume: Living Proof’s Ecommerce Performance

Living Proof’s direct to consumer strategy paid unexpected dividends when its traditional retail and salon channels closed during shelter-in-place orders. Online sales increased month over month 680% - YoY 240%- the majority has happened in the last two months ... Read More

Future of Work, Commerce, Commerce Cloud, Consumer Goods, Retail, Leading Through Change, Ecommerce, Customer Story

Jul 01, 2020 By Gina Marques

Supporting Your Users Remotely: A Guide for Admins and Developers

The adjustment to working remotely is difficult. So in true Trailblazer spirit, here are some tips for Admins and Developers to enable their users, maintain business continuity, and stay productive during this time... Read More

Future of Work, IT, Leading Through Change, Partners

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

7 Data-Driven Reasons To Leave Work Early

Give Your Work From Home Life a Total Makeover

Why Emotionally Healthy Leaders Will Rule the World

I Started My New Job in a Pandemic, Here’s What I Learned

Conquer Decision-Making Paralysis for Business Growth During a Crisis

Use Surveys To Understand Service Agent Wellness and Increase Productivity

6 Training Must-Dos for Today’s Field Service Worker

Built for Maximum Volume: Living Proof’s Ecommerce Performance

Supporting Your Users Remotely: A Guide for Admins and Developers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First