360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 24, 2014 By Adam Blitzer

How Marketing Automation Helps You Cater to Customers of Today

If you keep up with the marketing and sales industries (and not just B2C, but B2B as well), then you’ve probably heard the phrase “customer-centric” at some point in your professional career. Modern consumers are changing the way that companies market and becoming a “customer company” is one way... Read More

Featured, Marketing

Apr 24, 2014 By Jeff Kalter

3 Big Reasons for the Shift to Inside Sales

The rise of inside sales is a trend that is likely to accelerate. A 2013 study by InsideSales.com, a manufacturer of cloud-based sales tools, shows that inside sales is growing 300% faster than field sales. Projecting from U.S. Bureau of Labor Statistics data, InsideSales.com expects the number of... Read More

Cloud, Featured, Sales

Apr 24, 2014 By Hana Mandapat

5 Signs It’s Time to Switch from Email to a Customer Service Solution

When you’re first digging in as a startup, a common way to manage customer service requests is through a shared email inbox. Support requests get routed there and employees take turns responding to customers. Over time, many fast-growing startups also outgrow being able to use this shared... Read More

Featured, Customer Service

Apr 23, 2014 By Shailesh Chitnis

Marketing Tips: How to Stop Using Junk Content

Shopping at my local supermarket is always an exercise in self-control. The shelves of potato chips, chocolates and soda promise instant gratification. Sadly, they aren't the most nutritious fare. In contrast, the fruit and vegetable section at the far corner is wholesome, but it does require... Read More

Featured, Marketing

Apr 23, 2014 By Laura Fagan

How CRM Gives Small Businesses Big Business Power

You are probably aware that a CRM (short for customer relationship management) system helps your business grow by managing most of your critical customer information so you can see it in one place. Did you also know that when it comes to services (like product tracking and real-time quotes) and... Read More

Cloud, Featured

Apr 23, 2014 By Matt Wesson

FREE E-BOOK: 10 Advantages of a Mobile Sales Team

“Work is no longer a place you go to. Rather, the workplace is defined by the tools you use, wherever you are.” - Matt Kaplan, VP of Products at LogMeIn The way we work is changing fast. The isolated, lone wolf style sales professionals of the past are no longer able to deliver the high... Read More

Featured, Sales

Apr 23, 2014 By Quinton Wall

How to Really Solve a Problem with a Mobile App

While the sheer number of mobile devices in the marketplace is growing in a staggering way, what’s truly important to understand isn’t how many people have phones. It’s what the devices can do that’s really game changing. With computational power greater than NASA used to put a human on the moon,... Read More

Featured, IT

Apr 22, 2014 By Brent Leary

How Social Engagement is Transforming Customer Service

As companies gain experience, further integrate social into service processes and teams, and align social service strategies more closely with their overall customer engagement strategy, they are seeing more positive impact from their efforts. That’s just one of a number of key takeaways from... Read More

Featured, Customer Service, Cloud

Apr 22, 2014 By Laura Fagan

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

Your business is growing and you’ve decided the time is right to add a customer relationship management (CRM) system to the mix. Congratulations! Implementing a CRM solution to help take care of customer relationships, as well as the data and information associated with them, is a big step,... Read More

Cloud, Featured, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Marketing Automation Helps You Cater to Customers of Today

3 Big Reasons for the Shift to Inside Sales

5 Signs It’s Time to Switch from Email to a Customer Service Solution

Marketing Tips: How to Stop Using Junk Content

How CRM Gives Small Businesses Big Business Power

FREE E-BOOK: 10 Advantages of a Mobile Sales Team

How to Really Solve a Problem with a Mobile App

How Social Engagement is Transforming Customer Service

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First