360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 12, 2014 By Deborah Sweeney

4 Great Ways to Celebrate Small Business Week

National Small Business Week 2014 is here and entrepreneurs all over the U.S. will be celebrating in style. Since 1963, when President John F. Kennedy first declared National Small Business Week into existence, it has taken off with various forms of festivities from small business owners... Read More

Cloud, Featured, Small Business

May 12, 2014 By Matt Wesson

10 Ways to Run Your Business From Your Phone [SlideShare]

In January 2014, mobile app usage surpassed desktop usage for the very first time according to Internet analytics company Comscore. While this massive shift in computing behavior has been buoyed by the massive surge in consumer mobile usage, mobile is making its presence felt in the business world... Read More

Featured, Mobile, Sales

May 12, 2014 By Laura Fagan

What is a CRM Solution? [Infographic]

Business owners of today understand that growth means it’s time to choose a technology solution that is affordable, boosts productivity, and keeps up with customers. One option is a customer relationship management system (CRM). A CRM solution can help every customer communication feel personal,... Read More

Cloud, Featured

May 09, 2014 By Laura Fagan

4 Big Ways to Scale Your Small Business for Growth

A major reason your customers love your small business is the high level of products and services you offer. But as you grow and add customers, and processes become more complex, this standard can be hard to maintain. With the right tech know-how and a customizable customer relationship... Read More

Cloud, Featured

May 09, 2014 By Matt Wesson

FREE E-BOOK: The Smart Guide to Social Selling

"79% of salespeople who use social media as a selling tool outperform those who don’t." -Social Media and Sales Quota Survey. If you had been told ten years ago that your customers would write down all their wants, needs, opinions, and thoughts, and then publish them for the... Read More

Featured, Sales, Social

May 08, 2014 By Joe Galvin

How Sales Professionals Provide Perspective (And Why)

Leo Tolstoy wrote that all happy families are alike, but each unhappy family is unhappy in its own way. In fact, every family is unique and so is every customer. They may all share common characteristics, but they will all inevitably differ in their specifics. This is especially important to... Read More

Featured, Sales

May 08, 2014 By Matt Wesson

7 Things Mobile Sales Reps Have in Their Pocket (That You Don't)

Smartphones give sales reps a competitive advantage. That's according to the majority of respondents in a new study by sales force performance improvement organization Huthwaite. Why the edge? While key benefits of a mobile workforce, such as speed and connectivity certainly play a... Read More

Featured, Sales

May 08, 2014 By Marie Rosecrans

Everything I Need to Know About Customer Service, I Learned at Nordstrom

I remember being taken in by the combined aroma of Coco Chanel and Estee Lauder’s Beautiful. At sixteen years old, my BFF had had just helped me land a holiday job as a stock clerk at Nordstrom. This was particularly meaningful given my uber frugal immigrant parents were more Mervyns and K-Mart... Read More

Featured, Customer Service

May 07, 2014 By Lincoln Murphy

5 Ways to Drive Subscription Growth By Focusing On Customer Success

The "subscription economy" is upon us. We’re all bought in. And while the extensive adoption of subscription models, especially software-as-a-service (SaaS) companies, has lowered the barrier to entry for customers, the barrier to exit has also been reduced. This means as a vendor... Read More

Cloud, Featured

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Great Ways to Celebrate Small Business Week

10 Ways to Run Your Business From Your Phone [SlideShare]

What is a CRM Solution? [Infographic]

4 Big Ways to Scale Your Small Business for Growth

FREE E-BOOK: The Smart Guide to Social Selling

How Sales Professionals Provide Perspective (And Why)

7 Things Mobile Sales Reps Have in Their Pocket (That You Don't)

Everything I Need to Know About Customer Service, I Learned at Nordstrom

5 Ways to Drive Subscription Growth By Focusing On Customer Success

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First