DIGITAL BANKING

Help Customers Navigate
Financial Uncertainty

Remain a source of support and trusted advice with these
guiding principles.

Nov 12, 2014 By Adi Gaskell

Using Gamification for Employee Engagement

Games are undoubtably one of the more addictive elements of modern life, and their use in the workplace is growing. Research suggests that the gamification market will exceed $5 billion in the next few years. The allure is easy to understand. Companies around the world are struggling to balance... Read More

Customer Service, Sales, Leadership, Collaboration, Featured, Cloud

Nov 06, 2014 By Cassie Hrushesky

3 Investments Marketers are Making to Personalize the Customer Experience

A company’s customer experience is not owned by any single department. Today, customers expect a personalized experience whether they are talking to customer service, sales, marketing, or finance. Enabling every employee to meet this expectation will require nearly all companies to change how they... Read More

Marketing, Featured, Customer Service, Marketing Cloud

Nov 05, 2014 By Matt Wesson

Couldn't Make it to Dreamforce? Relive the Top Highlights [WEBINAR]

While Dreamforce is certainly known for its incredible musical guests, riveting keynote speakers, and 1450+ breakout sessions, after the event has ended and the dust has settled, there is only one thing that really matters to Salesforce users for the remaining 361 days of the year: the product... Read More

Marketing, Customer Service, Sales, IT, Sales Cloud, Featured, Dreamforce

Nov 05, 2014 By Emily Stanford

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

At Dreamforce ‘14, Coca-Cola Germany’s CEO said, “The most dangerous place to make a decision is in the office." Now, that might be a bit of an exaggeration, but the general idea holds true: the place to make decisions is out with your customers and partners, not inside a conference room. To... Read More

Marketing, Customer Service, Community, Sales, Small Business, Social, Featured, Cloud, Community Cloud

Nov 04, 2014 By Bob Furniss

Unleashing the Customer Voice With Service Cloud

Gone are the days companies can afford to think of customer service as a drain on resources and bottleneck to increasing sales. Now the most innovative companies have turned customer service centers into customer engagement hubs with more data and insight on customers than any marketing or sales... Read More

Customer Service, Featured, Service Cloud, Community Cloud, Cloud

Oct 31, 2014 By Emily Stanford

5 Ways to Avoid Spooking Your Customers This Halloween

Tonight you'll inevitably ask (or be asked) the quintessential Halloween question: trick or treat? Are you asking yourself the same question in the office? Every day, you should commit yourself to providing a delightful customer experience from all aspects of business, so we've provided... Read More

Social, Featured, Customer Service, Sales, Cloud

Oct 31, 2014 By Emily Stanford

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

The modern customer is armed with the tools to conduct thorough research when making a purchasing decision. This empowered customer is hard to obtain and even harder to keep. As a result, customer service is the key to business success, but the expectations are incredibly high. Do you have the... Read More

Analytics, Apps, Small Business, Customer Service, Featured, Desk.com, Service Cloud

Oct 30, 2014 By Mike Overell

6 Tips for Hiring for Your Customer Support/Help Desk

When you are filling IT customer-support and help-desk positions, getting the right people is critical. They interact with both your internal team and your customers, and the satisfaction of both of these groups is a priority. With that in mind, we’ve put together some steps that will help you... Read More

Customer Service, Featured, Desk.com, Careers

Oct 23, 2014 By Kevin Ives

5 Things I Wish I Knew Before I Became a Support Agent

I’ve had a lot of different roles here at Desk.com and it all started with support. Back story: I was working at a startup that uses Desk.com when I got a great opportunity to join the Wow team as a Support Engineer. I learned a lot in that position and thought I would share some of the tips and... Read More

Featured, Desk.com, Customer Service

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

Salesforce.com

Help Customers Navigate
Financial Uncertainty

Using Gamification for Employee Engagement

3 Investments Marketers are Making to Personalize the Customer Experience

Couldn't Make it to Dreamforce? Relive the Top Highlights [WEBINAR]

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

Unleashing the Customer Voice With Service Cloud

5 Ways to Avoid Spooking Your Customers This Halloween

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

6 Tips for Hiring for Your Customer Support/Help Desk

5 Things I Wish I Knew Before I Became a Support Agent

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate Financial Uncertainty

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Help Customers Navigate
Financial Uncertainty