As 2015 comes to a close, we’re reflecting on all of the exciting announcements, thought leadership articles, and awesome tips that we published on the Salesforce Blog this year. Did you catch these top ten most popular blog posts on our Salesforce Blog and Medium channel? We’ve compiled them below...
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It’s that time of the year again — the time when you can spike your eggnog at the office and probably get away with it. It’s also that time of the year when you start reflecting on all the things you’ve accomplished — or have not accomplished — over the the last 365 days.
While we do love our...
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If there’s one thing we know about small businesses, it’s that they’re focused on growth. When we surveyed entrepreneurs and small-business leaders earlier this year, the majority told us they expected to grow significantly in the coming year. (Click here to see the full results of our...
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Your customers are moving fast and expect a litany of choices for how they can answer questions and receive information about your product or service. Businesses are increasingly turning to communities to engage with their customers and create a rich, personalized service experience. You no longer...
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Almost ubiquitously across industries, disciplines, and borders, December is one of the most stressful months for workers. The end of the year means salespeople are racing to hit their goals, product developers are pushing to finalize their projects, and employees are rushing to solidify accounts...
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Just a few years ago, customer service was an after thought for most companies. If a customer had a good experience, great. If not, oh well.
Today that mentality is ancient history. Successful companies realize that exceptional customer service can be a serious differentiator that opens the door to...
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The rules of customer service have changed, and that’s never more evident than now, in the midst of the busiest shopping season of the year. Omni-channel customer behavior first sparked huge growth in marketing across email, mobile, social, and web interactions.
Now, the customer service industry...
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You might have started seeing Christmas decorations or ads already – I know, I rolled my eyes at that too; however, for retailers, this is the busiest and most crucial part of their year. They need to find a way to boost their overall sales quotas and keep their customers informed of every deal...
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Customer service has undergone a huge shift in recent years. Once upon a time, a customer was relegated to a phone call during specific business hours if they wanted help. Not anymore. Now customers have many different channels where they can connect with companies: phone, email, text message, live...
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![2015 State of Service [Infographic]](http://www.salesforce.com/content/dam/blogs/us/November2015/stateofserv.png)
