DIGITAL BANKING

Help Customers Navigate
Financial Uncertainty

Remain a source of support and trusted advice with these
guiding principles.

Feb 15, 2018 By Jeff Drimak

Jump-Start Your Customer Service

I've been working in customer service and contact center technology for 20 years, six here at Salesforce. Our customers (rightfully) always ask the same question: “How can I get more out of my Service Cloud investment?” This question is especially important if they've had Service Cloud for several... Read More

Service Cloud, Customer Service

Feb 09, 2018 By Sharadhi Gadagkar

MVPs Talk About Spring '18 Release!

We're just days away from the first Salesforce Release of the year - Spring '18 is generally available to all customers as of Monday, February 12th! We are excited to highlight all of the incredible features and functionality, and 3 easy steps that help you explore everything Spring '18 has to... Read More

Seasonal Release, Customer Service, Marketing, Sales, Small Business, IT

Feb 01, 2018 By Bobby Amezaga

Top Service Challenges Standing in the Way of Great Customer Experiences

In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever.... Read More

Customer Service

Jan 29, 2018 By Mathew Sweezey

69% of Consumers Prefer Chatbots For Quick Communication with Brands

The new consumer mandate is speed, and a brand new joint project between MyClever, Drift, Salesforce, and SurveyMonkey Audience has just found chatbots as fulfilling this very need. In the State of Chatbots 2018 research, it was found consumer feel chatbots are 35% better at answering both quick,... Read More

Marketing, Customer Service, Artificial Intelligence

Jan 22, 2018 By Bobby Amezaga

3 Big Customer Service Strategies You'll Want to Embrace in 2018

Connected customers are upending traditional approaches to service operations. At its core, this shift can be attributed to the powerful omni-channel communication device every customer now carries in her pocket — a mobile phone. Always-on connectivity has redefined customers’ expectations of the... Read More

Customer Service, Service Cloud

Dec 28, 2017 By Laura Norman

8 Successful Startups Share Their Strategies for Customer Service Success

Fast, helpful customer service is table stakes in today’s business world. Eight of today’s most successful startups share their advice on how to optimize your support operations so you can grow your business faster than ever. 1. Make customer support part of your DNA. Everyone in your company —... Read More

Customer Service, Small Business

Dec 28, 2017 By Bobby Amezaga

Why Multi-Channel Support Matters More Than Ever

Would a customer today make a special trip to stand in line at a service counter just to ask a question or have their issue resolved? Not likely. Why would they, when they have so many options for getting in touch with their favorite brands? Beyond traditional call centers, more and more brands are... Read More

Customer Service

Dec 26, 2017 By Ajda Laprad

Find out What Inspired Trailblazers with the Best of Service Cloud at Dreamforce

This year’s Dreamforce went by in a flash. It included the largest gathering of service leaders in the world, and Service Cloud was thrilled to welcome these trailblazers. We hosted hundreds of sessions, gave thousands of demos, and delivered our Service Cloud Keynote to a packed house of more than... Read More

Customer Service, Dreamforce, Events, Service Cloud

Dec 21, 2017 By Conor Volpe

Tis the Season to Share the Service Love

Customer service agents aren’t in it for the glamour. It’s not a job that comes with extravagant perks or over-the-top recognition. And most of the time, their job is to talk to customers who would probably rather not be talking to them. It can be a challenging job, but it’s not without redeeming... Read More

Customer Service, Service Cloud

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate
Financial Uncertainty

Jump-Start Your Customer Service

MVPs Talk About Spring '18 Release!

Top Service Challenges Standing in the Way of Great Customer Experiences

69% of Consumers Prefer Chatbots For Quick Communication with Brands

3 Big Customer Service Strategies You'll Want to Embrace in 2018

8 Successful Startups Share Their Strategies for Customer Service Success

Why Multi-Channel Support Matters More Than Ever

Find out What Inspired Trailblazers with the Best of Service Cloud at Dreamforce

Tis the Season to Share the Service Love

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Help Customers Navigate Financial Uncertainty

On-Demand Webinar

Service From Home: How VIZIO Has Maintained Consistent and Quality Support

Most Popular Stories

How Emotional Intelligence Increases Customer Loyalty

This Strategy Helped Mascoma Bank Process 1000+ PPP Applications in 13 Days

Why a Simple Chatbot Adjustment Doubled CSAT Scores for Sun Basket

Americas

Europe, Middle East, and Africa

Asia Pacific

Help Customers Navigate
Financial Uncertainty