What is the return on experience in ecommerce?
Even the smallest businesses in the U.S. have a digital presence, usually a website. But that’s not enough. The COVID-19 health crisis proved that you need a digital experience that stands out – across channels for the highest returns on experience...
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You might think startups always have a leg up on enterprises when it comes to innovating quickly and adapting to changing market conditions. After all, they don’t have fixed overhead and older, code-based programs. But I’ll let you in on a secret: It’s possible for an enterprise to be as nimble as...
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This article is part of our latest AppExchange expansion across commerce, sales, service, and marketing.
As customer behaviors and expectations shift following the COVID-19 health crisis, companies are adapting to remain competitive.
Now, it’s easier to get to market faster, meet sky-high...
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This is the third in a four-part weekly series, a deep dive into our quarterly Shopping Index to tell the story of shopping through more than one billion shoppers across the globe.
In the absence of most brick and mortar stores, online commerce grew 20% year-over-year in Q1, well above digital...
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Many companies are daunted by the idea of building a richer digital experience for consumers right now. Those with limited infrastructure or resources can consider using no-code and low-code tools to create experiences that go beyond the transaction. These tools require little or no help from a...
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One of the biggest adjustments to our new normal is the way we shop. As American consumers began following stay-at-home orders in response to the health crisis, they quickly adapted to a mostly digital world. The result? Spending on essential goods through digital channels increased by 60%. Digital...
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This is the first in a four-part weekly series, a deep dive into our quarterly Shopping Index to tell the story of shopping through more than one billion shoppers across the globe.
Retail is being impacted dramatically around the globe. As we all adjust to our new normal in light of the COVID-19...
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This is a defining moment in retail. With COVID-19 creating a national emergency in the United States, the majority of Americans are sheltering in place. The result is a massive spike in demand for groceries and other household essentials alongside widespread concerns about safety from both...
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Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time. Commerce leaders face a unique need to keep a mountain of content current – all while their content teams work from home. You and your content team may feel it’s impossible to respond fast...
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