360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 26, 2015 By Laura Fagan

4 Ways to Empower Your IT Service Management: A New Salesforce E-Book

Technology is driving much of the innovation in business today. As a result, the potential for IT departments to make a major impact is bigger than ever. Yet challenges abound. As businesses and their customers rely more and more heavily on technology to do their jobs, the pressure is mounting for... Read More

Customer Service, Apps, Platform, IT, Cloud

Jan 23, 2015 By Rebecca Dente

3 Ways HireVue Brings People and Their Stories to Life: App Mavericks

If, like me, your life and work are in the cloud, it can be hard to make meaningful connections with your remote colleagues. Think about the things you’d love to do and questions you’d love to ask if you were in the same room—that’s the magic that HireVue brings to your Chatter profiles and... Read More

AppExchange, Apps, Chatter, Cloud, IT

Jan 20, 2015 By Stuart Leung

12 Customer Service Tools That Will Make Your Customers' Lives Easier

More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers. Online communities, live chat, customer portals and mobile... Read More

Customer Service, Featured, Apps, Social, Community

Jan 19, 2015 By Salesforce

Salesforce1 Lightning — Changing the Game in 2015 [VIDEO]

Of all the exciting product announcements at Dreamforce ‘14, few got people buzzing quite like the unveiling of the next generation of the Salesforce 1 Platform — Salesforce1 Lightning. Now anyone can build apps for any device faster than ever before. Just point, click, and build your business... Read More

Apps, Cloud, Featured, Mobile, Platform

Jan 14, 2015 By Alexa Schirtzinger

Kickstart 2015 With These 5 Tips for Business Success

It's a brand new year, and change is in the air: the gyms are packed and people are buzzing with the promise of making improvements and embracing the opportunities that the next year may bring. When it comes to business, a new year presents the possibilities of new prospects, new ideas, and... Read More

Analytics, Apps, Sales, Customer Service, Featured, Platform

Jan 12, 2015 By Steve Orell

5 In-Store Mobile Tools Retailers Should Implement Now

Another holiday season has passed, when once again retailers unintentionally pitted shoppers against each other in grueling competition. A simple objective such as collecting a gift on layaway would be easy if we could get the attention of the knowledgeable red-shirted sales clerk. But if the... Read More

Apps, Cloud, IT, Mobile, Platform, Social

Jan 09, 2015 By Laura Fagan

4 Tech Trends That Will Shape IT App Dev in 2015

We are in the midst of a technology revolution. Everything from how the enterprise runs its front office customer interactions, to its back office operations, and even how it works with partners, is rapidly being reinvented. Applications are driving much of this change. According to... Read More

Apps, Featured, IT, Platform

Jan 06, 2015 By Rebecca Brown

6 Apps that Will Help You Crush Sales Goals

Ready to blow your sales goals out of the water? Good news: there are more than 1,000 apps on the AppExchange that can extend Salesforce and help sales teams close more deals. But how do you narrow down those 1,000+ apps to the best and most essential ones for your company and your team? Our... Read More

AppExchange, Apps, Mobile, Sales

Jan 05, 2015 By Emily Stanford

5 Best Practices for Exceptional Customer Service

The modern customer looks vastly different from the customer of yesteryear. She is more connected to her devices, she's more informed and empowered, and companies have more data about their customers than ever before. The customer's expectations are high — really high. The modern customer... Read More

Customer Service, Featured, Apps, Mobile

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Ways to Empower Your IT Service Management: A New Salesforce E-Book

3 Ways HireVue Brings People and Their Stories to Life: App Mavericks

12 Customer Service Tools That Will Make Your Customers' Lives Easier

Salesforce1 Lightning — Changing the Game in 2015 [VIDEO]

Kickstart 2015 With These 5 Tips for Business Success

5 In-Store Mobile Tools Retailers Should Implement Now

4 Tech Trends That Will Shape IT App Dev in 2015

6 Apps that Will Help You Crush Sales Goals

5 Best Practices for Exceptional Customer Service

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First