Technology is driving much of the innovation in business today. As a result, the potential for IT departments to make a major impact is bigger than ever.

Yet challenges abound. As businesses and their customers rely more and more heavily on technology to do their jobs, the pressure is mounting for IT to solve increasingly complex problems in less time.

IT Service Management (ITSM) systems exist to bring order to an overwhelmed department, but not all of them are optimized to move IT departments into the future.

What the E-Book Is About

We’ve created the e-book, Solve Problems Faster: 4 Ways to Empower Your IT Service Management to inform you on how cloud-based systems designed with the needs of ITSM in mind, can not only make IT’s job easier, but also empower it to innovate and move the company forward.

Read to learn about the tremendous opportunity that now exists for a modernized IT department to play a crucial role in a company’s success. Available today.

The Structure of the E-Book

There are four critical elements cloud-based systems for ITSM should offer. One chapter of the e-book is devoted to exploring the features and advantages of each:

Self-Service Options

In order to provide the right information to the right people at the right time, and ensure user adoption and satisfaction, companies must offer relevant information consistently, on whichever channel their users prefer.

Low-Friction Communication

The more multi-channel support IT provides, the better the chance users will have a smooth and positive service experience — and the better chance IT can focus on adding value where it is most needed. Modern support channels should include phone, intranet, email, live chat, and mobile apps — along with the self-service portals.

Reporting and Dashboards

In business, the importance of a solid measurement and reporting strategy is well-known — but often under-prioritized. When it comes to how IT helps businesses solve their most important problems, effective reporting and user-friendly dashboards are crucial to success, because this is how decisions are effectively made.

Future-Ready Platform

An enterprise cloud platform is the foundation on which self-service functionality, low-friction communication, and reporting are built. Next-generation Platform-as-a-Service (PaaS), such as the Salesforce1 Platform, helps manage the very time-consuming core IT competencies, such as hardware, software, infrastructure maintenance, upgrades, and disaster recovery.

Get the E-Book

You can now download this e-book for free. Click the button below to access Solve Problems Faster: 4 Ways to Empower Your IT Service Management and learn how implementing cloud-based systems, such as Remedyforce, streamlines service delivery and offers capabilities that liberate IT to innovate and put their best ideas into action.