360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 01, 2016 By Amanda Nelson

7 Lightning-Ready Apps Selected by AppExchange App Pros

In the brand new ebook, 23 Apps Recommended by App Pros, we collected customer stories from multiple Salesforce World Tour stops and learned about AppExchange superusers’ experiences using apps to help their businesses. Many of the apps mentioned in this collection of app tales are lightning ready.... Read More

AppExchange, Apps, Cloud

May 27, 2016 By Robert DeSisto

Connecting with the Customer Means Moving Faster (and Smarter) Than Ever

Over the next five years, the volume and pace of information will only accelerate. Most businesses aren’t thinking about their customers as both digital and physical entities, nor are they thinking about how much of the physical world will have a digital presence. But by 2020, much of the everyday... Read More

App Cloud, Apps, IT, Cloud, Mobile, AppExchange

May 19, 2016 By Shep Hyken

Delivering Good Customer Service Is Simple…But It’s Not Easy

What is an amazing customer service experience? In theory, it is simple: Sell a product or service that works the way it is supposed to, and be nice to the customer while doing so. But although the basic idea may be simple and straightforward, that’s not to say customer service is easy. With all... Read More

Customer Service, AppExchange

May 18, 2016 By Andrew Gothelf

4 Stories of Soaring Sales Teams with AppExchange Apps

Growing your company is a challenge, and requires a coordinated effort across the entire organization. Taking your sales team to the next level could require more resources, new processes, new technology, or all of the above. Apps from the AppExchange are one way to boost the performance of your... Read More

Apps, AppExchange, Sales

May 11, 2016 By Andrew Gothelf

Salesforce MVPs Chat About 5 Business-Boosting Apps

Salesforce MVPs are full of Salesforce tips and best practices. And as part of the AppExchange ecosystem, they are ready and willing to recommend great apps that solve a range of business challenges. That’s why Salesforce MVPs host our App Mavericks video series, in which they interview AppExchange... Read More

AppExchange, Apps, Cloud

May 06, 2016 By Amanda Nelson

12 Marketing Apps Making a Splash at Connections 2016

Marketers can use apps to connect to their customers with email, mobile, social, web experiences and advertising. So we’re excited to share that apps from Salesforce Marketing Cloud will be coming to the AppExchange starting May 10th. But how do these apps get in front of marketers? 1. All apps... Read More

Cloud, AppExchange, Apps, Marketing, Marketing Cloud

May 04, 2016 By Amanda Nelson

8 Tips to Scale Your HR Team

Business apps can help you manage all aspects of your business, including human resources. For SolarWinds, a fast-growing IT management company, transforming their human resources process for scale was crucial, and they tapped Fairsail to make it happen. Watch the recent App Talks video where our... Read More

AppExchange, Cloud

Apr 27, 2016 By Amanda Nelson

16 AppExchange Apps that Will Save You Gobs of Time

Apps are proof that technology wants us to be happy. Whether you’re buried under piles of to-do lists or just need to send more emails faster, there’s an app for that, and it’s on the AppExchange. The AppExchange is an ecosystem of proven business apps that integrate with and extend Salesforce... Read More

AppExchange, Apps, Cloud

Apr 22, 2016 By Andrew Gothelf

4 Social Selling Takeaways That Made Us Think Differently About Sales

Social selling is hardly a new concept; sales reps have been mining social media for leads, interacting with customers on different channels, and researching clients through personal and professional accounts for several years. Though social selling is not yet fully integrated into the overall... Read More

AppExchange, Sales, Social

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

7 Lightning-Ready Apps Selected by AppExchange App Pros

Connecting with the Customer Means Moving Faster (and Smarter) Than Ever

Delivering Good Customer Service Is Simple…But It’s Not Easy

4 Stories of Soaring Sales Teams with AppExchange Apps

Salesforce MVPs Chat About 5 Business-Boosting Apps

12 Marketing Apps Making a Splash at Connections 2016

8 Tips to Scale Your HR Team

16 AppExchange Apps that Will Save You Gobs of Time

4 Social Selling Takeaways That Made Us Think Differently About Sales

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First