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Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to http://www.hyken.com.
May 19, 2016 By Shep Hyken
What is an amazing customer service experience? In theory, it is simple: Sell a product or service that works the way it is supposed to, and be nice to the customer while doing so. But although the basic idea may be simple and straightforward, that’s not to say customer service is easy. With all... Read More
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