Virtual care, data analytics, digital engagement — these terms are by no means new to healthcare. In fact, at the onset of 2020, they were likely initiatives of most healthcare organizations’ digital strategies, albeit in some cases as “nice to have.”
But the outbreak of the coronavirus pandemic...
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Some of the best stories of innovation and hope come from our partner ecosystem. Partners are a community of innovators building on the Salesforce Platform, enabling our customers to grow their businesses with AppExchange. In response to COVID-19, partners have innovated even faster to meet the...
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As the COVID-19 pandemic escalated, many healthcare organizations quickly adopted digital solutions to address increased demands of their staff and clinical teams. Traditional forms of employee communication and patient engagement couldn’t scale and would no longer suffice. Technology solutions...
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During times of increased contact volume, no one wants to be left on hold for more than a few minutes. One way to help customer support agents assist as many customers as possible is to automate routine tasks and processes. Automation frees up agents’ time to focus completely on the customer and...
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Here's how to use a military-style decision-making process, among other things.
Amy Wilkinson’s 2016 bestseller, “The Creator’s Code: The Six Essential Skills of Extraordinary Entrepreneurs,” detailed how some entrepreneurs succeed while so many others fail. It’s prescient information in our...
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Nixon, a Salesforce customer, wrote this article.
If you’re like me, you might see a new article every day around how to work from home — but leading from home is a whole other story.
In this new digital-only world, commerce teams have to transform their business rapidly. As a leader of one of...
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Women’s College Hospital (WCH), a fully affiliated teaching hospital of the University of Toronto, is normally outpatient only. They don’t have inpatient beds and they don’t have an emergency room. But with a global pandemic occurring, nothing is normal.
Recently, the hospital transformed its...
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This is the final post in a four-part weekly series, a deep dive into our quarterly Shopping Index to tell the story of shopping through more than one billion shoppers across the globe.
Brands and retailers offering buy online pick up in-store (BOPIS) achieved some of the greatest revenue gains...
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Empathy is powerful. The ability to put yourself in another’s shoes to better understand their situation and point of view can build connection and trust.
As your small or medium sized business (SMB) moves into the new normal, it’s vital to connect with your customers in an empathetic way. They...
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