Dec 08, 2016 By Adrian Davis

Will You Be Replaced by a Machine?

According to a recent forecast by Forrester research (one of the most influential research and advisory firms in the world), "1 million US B2B salespeople will lose their jobs to self-service eCommerce by 2020, accounting for 20% of the B2B sales force." For years we have watched... Read More

Sales, Artificial Intelligence

Dec 06, 2016 By Kim Honjo

Ten Quotes From the Dreamforce ‘16 Keynote to Get Inspired By

Every year professionals from all over the world come together to attend the largest tech conference in the world: Dreamforce. Some of them are first-timers, looking to learn more about Salesforce, the cloud, and how to leverage technology to connect with customers. Others are long-time attendees... Read More

Dreamforce, Events, Innovation, Customer Experience, Artificial Intelligence

Nov 29, 2016 By Brandon Reynolds

4 Ways Artificial Intelligence is Actually Going to Change the Way You Do Sales

Debates about artificial intelligence (AI) cover a lot of theoretical ground, from whether smart robots will eliminate jobs (and/or the human race) to how we’ll all fit neatly into a computer simulation after the singularity. There’s a lot of philosophical meat on those bones to gnaw through. But... Read More

Innovation, IT, Sales Cloud, Artificial Intelligence

Nov 21, 2016 By Ben Noble

How Speech Analytics, Salesforce Einstein and the IoT Will Forever Transform Business

SaaS companies are about to unleash technologies that will permanently disrupt the way we do business. Imagine that your new iPhone suddenly develops a glitch. The screen freezes and the factory reset is not responding. It’s a frustrating scenario. You need your phone for your daily job, and you... Read More

Customer Service, Sales, IoT, Analytics, Service Cloud, Cloud, Artificial Intelligence

Nov 21, 2016 By Reedhima Mandlik

Are You Smarter Than a Machine? Test Your Artificial Intelligence IQ

Do you keep seeing the words “AI,” “big data,” or “machine learning” pop up and think to yourself, “I know what that means...kinda?” Don’t worry, you’re not alone. It might feel like there are new buzzwords for artificial intelligence (AI) every day, and it can be tough to keep up with it all. Or... Read More

Innovation, IT, Artificial Intelligence

Nov 10, 2016 By Brandon Reynolds

Speak Up! Voice Control is the Future of Computing

The story of computing has tracked how our machines have gotten smarter through the decades. Per Moore’s Law, processing power doubles every two years. Now we blow up candy and find dates on pocket supercomputers that were unimaginable to researchers sweating over room-sized machines only decades... Read More

IT, Artificial Intelligence

Nov 04, 2016 By Kim Honjo

Killer AI and Lovable Robots: Test Your AI Film Knowledge

Humans have had a fascination with artificial intelligence (AI) for longer than you probably realize. While the term ‘artificial intelligence’ is relatively new, the concept of non-humans or artificial creatures coming to life traces back to Greek mythology and even earlier. By the 19th century,... Read More

IT, Artificial Intelligence

Oct 11, 2016 By Brandon Reynolds

Art, Cooking, Game Shows: Here's Where AI Has Already Shown Up

The Sony Computer Science Laboratory in Paris recently announced that researchers have created artificial intelligence capable of writing entire songs. This development adds “musician” to AI’s resume. It also builds on the recommendation engines that power Spotify, Pandora, and iTunes, so we’re not... Read More

IT, Artificial Intelligence

Oct 11, 2016 By Charlie Isaacs

How IoT and AI will Disrupt Customer Satisfaction Measurement

Measurement of true customer satisfaction has always been the Holy Grail of customer experience. Sure, there are several methods currently in use, including net promoter scores (NPS), customer effort scores, and customer satisfaction scores (CSAT). Typically these approaches are fed by customer... Read More

IT, Artificial Intelligence, IoT

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

Will You Be Replaced by a Machine?

Ten Quotes From the Dreamforce ‘16 Keynote to Get Inspired By

4 Ways Artificial Intelligence is Actually Going to Change the Way You Do Sales

How Speech Analytics, Salesforce Einstein and the IoT Will Forever Transform Business

Are You Smarter Than a Machine? Test Your Artificial Intelligence IQ

Speak Up! Voice Control is the Future of Computing

Killer AI and Lovable Robots: Test Your AI Film Knowledge

Art, Cooking, Game Shows: Here's Where AI Has Already Shown Up

How IoT and AI will Disrupt Customer Satisfaction Measurement

Research

See the latest trends in smarter engagement

Most Popular Stories

How to Get Started With AI: 4 Steps To Define Your Business Use Case

Beyond the Algorithm: Learn How to Build Trusted AI With Trailhead

What's the Future of Work in the Age of AI?

Americas

Europe, Middle East, and Africa

Asia Pacific