Get your FREE 30-day trial.Please complete all fields.
Laura Fagan
Laura Fagan is a seasoned journalist, broadcaster, writer, and editor, with more than 13 years in the industry. Highlights include five years with "ESPN the Magazine," working for the Detroit Lions as a feature reporter, covering red carpets in New York City, and time as a television weather forecaster and morning show co-anchor. As a San Francisco-based brand journalist for salesforce.com, Laura writes about the many ways social, mobile, and cloud technologies are changing how companies do business and connect to their customers. She continues to be an information hound, as well as a rabid Ohio State and San Francisco Giants fan.
Like it or not, at some point in life you are probably going to have to give a presentation. If you work as a salesperson, pitching a group of people is part of your regular routine. No matter which end of the spectrum you fall on, you can improve your delivery by learning the secrets of the top...
Read More
Salesforce.com Executive Vice President, Technology Steve Fisher has been with the company nearly a decade, but his connection to the organization goes back much further. Fisher and Salesforce CEO and Co-Founder Marc Benioff wrote video games together in high school and founded Liberty...
Read More
In March 1999, Bertrand Piccard and Brian Jones become the first to circumnavigate the Earth in a hot air balloon, “Analyze This” ruled the U.S. box office, and salesforce.com got its start in an apartment in San Francisco.
Fifteen years later, we’re taking a look back and asking a few longtime...
Read More
TED talks have changed the way people approach and appreciate public speaking. These presentations, given at the annual TED (short for Technology, Entertainment, Design) conferences and other TED events, have been viewed online more than one billion times.
Keynote speaker, communications coach,...
Read More
No matter their size or industry, every company can be, and will need to be, a software company. Why is this? Because now more than ever, non-tech companies have the power to innovate and differentiate their brand by building custom applications. The faster they can add value with software, the...
Read More
We’ve all seen them in action. Those people with the “it” factor for getting the results they want, while keeping everyone else happy too. Whether a sales professional, corporate leader, teacher, or your neighbor, they share the ability to positively move others to action.
Bob Burg’s new book,...
Read More
Simply put, consumers of today want a frictionless customer service experience. With this in mind, more and more companies are turning to collaborative self-service communities to empower their customers to help themselves, and others, quickly find the help and answers they are seeking.Communities...
Read More
One of the best ways a business can distinguish itself from competitors is by offering amazing customer service. After all, two-thirds of consumers say they are willing to spend more with a company they believe provides excellent service. The challenge often for small businesses is maintaining the...
Read More
Information technology departments everywhere want to create custom applications. These apps should provide real value to their company, employees, and partners, and support the pace of business today. At the same time, IT must have agility and accelerate development speeds, while decreasing costs...
Read More
