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Laura Fagan
Laura Fagan is a seasoned journalist, broadcaster, writer, and editor, with more than 13 years in the industry. Highlights include five years with "ESPN the Magazine," working for the Detroit Lions as a feature reporter, covering red carpets in New York City, and time as a television weather forecaster and morning show co-anchor. As a San Francisco-based brand journalist for salesforce.com, Laura writes about the many ways social, mobile, and cloud technologies are changing how companies do business and connect to their customers. She continues to be an information hound, as well as a rabid Ohio State and San Francisco Giants fan.
Facebook is in a constant battle for talent. The social media giant competes with both large Silicon Valley companies and small startups for the best and the brightest. Along with successfully managing the hiring process, Facebook’s human resources department makes it a priority to attract,...
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While a ton of advice exists on how companies can provide outstanding service, few talk about why it doesn’t happen.
That’s according to customer service consultant and author Jeff Toister. In his book Service Failure: The Real Reasons Employees Struggle with CUSTOMER SERVICE and What You Can Do...
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It would be impossible to celebrate salesforce.com’s 15th birthday without offering an extra big “thank you” to our more than 13,000 team members. Our employees exemplify salesforce.com’s core values of customer success, innovation, and giving back. They are why salesforce.com has been named one...
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Just a decade or two ago, health insurers had the upper hand. They decided when and how members could contact them for help, usually over the phone. The power has since shifted to the customer. In the new competitive era of healthcare reform, payers must meet their members’ expectations by...
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There’s no shortage of technological options out there for CIOs to consider. But for CH Briggs CIO Scott Withers, “It's not just about the technology. It's about the needs of the business and how I can use and select these technologies to make the business successful.”
It was the needs of...
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It’s another major recognition for salesforce.com. The company has been named a leader in Gartner’s recently released Magic Quadrant for Enterprise Application Platform as a Service (aPaaS) report. Gartner defines an enterprise aPaaS as one “designed to support the enterprise requirements for...
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Parker Harris - Dreamforce 2013
It’s been a decade and a half since Parker Harris co-founded salesforce.com, along with CEO Marc Benioff, Dave Moellenhoff, and Frank Dominguez. Harris has served in senior technical position from the beginning and currently oversees product strategy for the...
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It’s been almost 15 years since salesforce.com first disrupted the enterprise software industry with new models for technology, business, and corporate philanthropy. Along the way, amazing memories have been made by those involved, including employees, customers, and partners.
We asked longtime...
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The retail rules of engagement have changed. Store fronts no longer monopolize the complete browse-to-buy experience for the customer. Technology has created a new breed of better informed and better connected consumers. In fact, 40% of U.S. smartphone owners admit to checking out a product...
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