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Kemberly Gong
Kemberly Gong is Director of Product Marketing for Salesforce Commerce Cloud, who is responsible for messaging and positioning of integrated solutions for Commerce Cloud and Marketing Cloud. In her nearly three years at Salesforce, Kem has worked on both the Marketing Cloud and Commerce Cloud, creating content, enabling sales teams and managing event strategy. Kem has more than 12 years' experience in eCommerce, software product marketing and content marketing, and holds a BS in Journalism and a BA in Political Science from San Jose State University. Connect with her on LinkedIn.
In this all-digital world, the importance of order management has never been so high. A delayed package or inaccurate delivery data could drive a loyal shopper to abandon your brand. Here are five new trends in order management, driven by quarantine, that will shape shopping forever....
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This past March, 23% of consumers increased buying products online they used to get in-store — compared to one month prior. While brands scramble to adjust their go-to-market strategy to accommodate a digital-only experience, the pressure is still on to deliver incredible journeys. Why? Because...
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The COVID-19 health crisis accelerated the growth of ecommerce. In fact, digital revenue grew 20% year-over-year (YoY) in Q1 2020, according to the Salesforce Shopping Index powered by Commerce Cloud. When most of the country was under shelter-in-place orders, getting products to customers on their...
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