Customer service has changed more in the past couple of years than it has in the last 20. From social media, to mobile devices, to apps, to video messaging, your customers are expecting to engage with you a multitude of channels and on numerous devices. Plus, new technology such as artificial intelligence offers even more opportunities for personalizing and speeding up the customer experience.

It can seem nearly impossible to keep up with the break-neck pace of innovation in the customer service space and stay up-to-date on the latest trends — we're here to help.

We've compiled ten of the top customer service-related blog posts published on the Salesforce Blog so far this year — a CliffNotes for all you busy customer service professionals out there.

Introducing Service Cloud Einstein
With Service Cloud Einstein, contact centers can automatically unlock deep customer insights powered by AI and machine learning — in real time — to deliver a transformational customer service experience. And it's seamlessly baked into your existing Service Cloud deployment.

Social Customer Service Gets Real with Customer Feedback
For companies that have embraced CSAT (customer satisfaction) and NPS (net promoter scores) as ways to measure customer relationships, their social channels have often been the outlier to measuring a service experience. Measuring social service performance is critical to proving the success of any social customer service program, but gathering this type of feedback on social channels has been a challenge.

7 Habits of High-Performing Customer Service Teams
What sets high-performing customer service teams apart from the rest? We find out.

Revamp Field Service and Kill the "Four-Hour Window" for Good
We've all been there. You call to schedule a cable or Internet installation appointment and WHAM! You're hit with those dreaded words, “Your technician will arrive sometime between 9:00am and 1:00pm.” Now you're stuck at home for half a day, waiting for the technician to arrive.

4 Ways to Improve Customer Service with a Conversational Approach
Companies that stand out are delivering more than a transactional service experience. They realize their customers don't just care about fixing their issue, but also how easy and enjoyable the experience was.

Introducing the Field Service Lightning Mobile App
Field Service Lightning for iOS is here. Powered by a gorgeous and easy-to-use interface, this app is built to be offline first, and optimized to improve first-visit resolution.

Quiz: Score Your Customer Service
Take this quick self-assessment to see how your service team stacks up against the competition.

Artificial Intelligence Brings Disruptive Innovation to Customer Service
Salesforce and Cisco announced a strategic alliance to enable business users to be more productive, intelligent, and predictive with how they interact with their customers, with the power of artificial intelligence.

New Research Shows Triple-Digit Growth for 4 Customer Service Tools
The second annual “State of Service” report, based on research of over 2,600 service professionals worldwide, highlights several customer service tools and technologies that have really picked up steam.

8 Surprising Takeaways from Customer Service Professionals
Recently, out on the Customer Service Trailblazer Tour, we spoke to customer service agents about their top takeaways from working hands-on with customers every day.