Are you a Customer Company? Take a break from your next conference call and answer these 10 questions to
determine the answer. Then, download our free ebook to learn more about becoming the best customer company you can be.
1) Who should be the boss
at your company?
A) CEO
B)...
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Myth: Fewer customer complaints is better for business.
In fact, a company needs to understand customer issues in order to solve problems. Therefore, the more open you are to complaints, the better!
Learn what's fact and what's fiction with customer service myths in this...
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Nonprofits depend on personal connections whether it's for fundraising, enlisting volunteers or growing their organization. Social media, the popularity of mobile devices and apps, and the emergence of technology overall are forcing nonprofits to think differently about how they engage and...
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It’s a new world. Social, mobile, and cloud have spun a tapestry of new technologies from location services to communities to new business apps. It’s fundamentally changing how people interact with businesses and with each other.
Meet your new customer: the ever-connected, always-on, highly...
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This week our televisions give us something exciting to sink our teeth into: Shark Week! It's Discovery Channel’s infamous week of our favorite underwater creature including shows such as Sharkzilla and Return of Jaws.
With the theme of sharks swimming around us, we thought...
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Sometimes the missing
link between a closed deal and lost deal is a stellar first impression. Whether
it’s the first call, voicemail or email to the prospect, you want it to be the
best. So I asked John Barrows,
sales coach and speaker, for his top tips to succeed at these
communication methods....
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The web is full of helpful sales content but if you're busy closing deals, you probably don't have time to search for it all. That's why we've pulled together some of our top sales ebooks covering performance, business growth, tips for followup calls, and more. These ebooks are...
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A key to sales performance is great sales management. Unfortunately, most managers are ill-equipped to lead salespeople towards peak performance because they lack one of the most effective skills management skills--being a good sales coach. In fact, no other skill can do more to raise the...
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Email marketing is one of the most effective tactics for driving sales, but don't take my word for it. According to a study by ExactTarget, 77% of consumers prefer to receive permission-based marketing communications through email.
Quality communication with your prospects and customers can...
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![Fact or Fiction: 5 Customer Service Myths [Infographic]](http://www.salesforce.com/content/dam/blogs/legacy/2013/08/6a00e54ee3905b883301901eb64309970.jpg)
![How to Coach Salespeople [Infographic]](http://www.salesforce.com/content/dam/blogs/legacy/2013/07/6a00e54ee3905b883301910459f247970.jpg)
