John Hernandez is COO of Salesforce’s Service Cloud. In this capacity, John is responsible for the business and product operations, as well as key market adjacency and growth strategies for Salesforce’s multi-billion dollar, customer care, Service Cloud business.
Previously, Mr. Hernandez served as Vice President and General Manager of IBM’s Collaboration business. In this capacity, John was responsible for driving IBM’s multi-billion dollar SaaS and Premise based Social, Mail, Meetings, Chat and Smarter Workforce businesses.
Prior to that role, Mr. Hernandez held a variety of General Manager roles within Cisco’s multi-billion dollar Collaboration business. Including premise and cloud based offers within Omni-Channel Customer Care, Telepresence, WebEx and Unified Communications.
A regular keynote speaker at corporate and industry events, Mr. Hernandez has spent his entire career in Silicon Valley, executing global initiatives, with extensive engagements in Asia, Europe and throughout the Americas. Before joining Cisco in December 2002, Mr. Hernandez held a variety of Contact Center management positions at Genesys Telecommunications and Nortel Networks.
He tweets at @johnher2010 and you can read more from him on his blog.
