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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jul 02, 2018 By Salesforce

From extrovert to introvert: Rethinking sales priorities

Sales expert, Graham Hawkins, explores how salespeople need to change their focus to meet the needs of the empowered customer.... Read More

Sales Strategies, Sales, Guest Blog, Research

Jun 27, 2018 By Renzo Taal

Salesforce Careers: Leadership lessons on why growth only happens when people come first

Meet Renzo Taal. He's a passionate innovator who also happens to lead Enterprise Sales for Salesforce in the Asia Pacific region. He tells us how putting people first has been key to his career success as a leader.... Read More

Careers, Cloud, Leadership, Leadership Insights, Sales

Jun 26, 2018 By Salesforce

Improving the patient experience and health outcomes with technology

A new era of healthcare that leverages technology to improve the patient experience and eliminate inefficiencies is on the horizon.... Read More

Customer Experience, Health Cloud, Service

Jun 25, 2018 By Salesforce

10 highlights from Salesforce Connections 2018

Salesforce Connections 2018 has just wrapped up in Chicago. We’ve pulled out the highlights from the digital marketing, commerce and service event of the year. ... Read More

Advertising, B2C Marketing, Commerce, Marketing, Service, Events

Jun 21, 2018 By Salesforce

New Report: 5 Ways Businesses Can Meet Expectations Of The Connected Customer

In today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experiences. ... Read More

Customer Experience, Customer Service, Marketing, Service

Jun 20, 2018 By Salesforce

Empower field service agents for the ‘first-time fix’

Empower your field service agents by giving them the tools, information and resources they need to complete their jobs the first time. ... Read More

Customer Service, Service, Service Cloud

Jun 19, 2018 By Megan Petersen

Not-for-profit advocate Heidi Prowse shares her Trailblazer story

With a passion for helping not-for-profits use technology to further their impact, Heidi Prowse is a true Salesforce Trailblazer. She shares her story.... Read More

Trailblazer Story, Not for Profit

Jun 18, 2018 By Salesforce

6 simple ways to personalise your marketing campaigns

Personalisation is one of the most important and easy ways to use your data to provide brilliant CX. Here are 6 ways you can personalise your campaigns.... Read More

Marketing, Customization, Customer Experience

Jun 14, 2018 By Salesforce

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

We’re proud to be named a leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre for the 10th year in a row! ... Read More

CRM, Customer Service, Service, Service Cloud

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