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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jul 19, 2017 By Vincent Cotte

Loyalty is revenue. Here’s how customer service can boost both

Customer service is the ultimate customer experience enabler. Here are three ways financial services can boost service satisfaction, loyalty, and revenue.... Read More

Service, Financial Services, Sales, Customer Experience

Jul 17, 2017 By Salesforce

10 advantages of cloud computing for small businesses

Wondering whether you should move your small business to the cloud? Here are 10 advantages of cloud computing that make the decision a no-brainer.... Read More

Small Business, Cloud

Jul 14, 2017 By Sassoon Grigorian

Why the Australian Government needs a Chief Customer Officer

The service expectations of today’s connected citizens are vastly different. The meet them, the Australian Government needs a Chief Customer Officer. ... Read More

Customer Experience, Public Sector, Innovation

Jul 12, 2017 By Adrian Towsey

Customisation: Everything small businesses needs to know

The customisation of products and services is considered the key upcoming customer trend to impact small business. Here’s why.... Read More

Customization, Small Business, SMB Spotlight

Jul 10, 2017 By Diana Terry

5 reasons you need a mentor

Learning from those who’ve been before you is immensely valuable. Here are five reasons you need a mentor, and how to find the right person. ... Read More

Careers, Leadership

Jul 07, 2017 By Paul Baptist

How smart technologies are making customer service more human

Top-performing customer service teams are using smart technologies to make the process more human, the State of Service report reveals.... Read More

Customer Service, Service

Jul 05, 2017 By Salesforce

Infographic: Are you a Trailblazer?

Technology has revolutionised the way we do business. To succeed in this environment, you can’t follow. You need to be a Trailblazer. ... Read More

Trailblazer, Innovation

Jul 03, 2017 By Tiffani Bova

4 small business growth strategies

Technology, customer retention and business intelligence are fundamental to future SME survival. Here are four small business growth strategies.... Read More

Small Business, Strategy

Jun 30, 2017 By Salesforce

How to overcome 5 common sales objections

The toughest part of any sales job is overcoming a buyer’s objection. Here are some rebuttal techniques to common sales objections.... Read More

Sales, Sales Strategies, Strategy

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