Customer Service

Feb 15, 2017 By Paul Baptist

How to turn customers into a customer service team

Customers are empowered – 72% want to solve problems at their own pace, without a customer service team’s intervention. So you need to give them the tools.... Read More

Customer Service, Customer Experience

Feb 10, 2017 By Salesforce

How to create a great customer experience

Good customer experience creates loyal brand advocates. By knowing the important role customer service plays, you can create CX that exceeds expectations.... Read More

Customer Service, Customer Experience, Mobile

Feb 06, 2017 By Megan Petersen

Customer retention: How to rescue an at-risk account

The best way to improve customer retention is to track how sticky accounts are in real-time, using obvious early indicators of risk, and then swing into action.... Read More

Small Business, Customer Experience, Customer Service, Community

Jan 25, 2017 By Salesforce

How to provide brilliant customer service on social media

Wherever your customers want to talk to you is where you should be - including social media. Here’s how to get your social customer service running smoothly.... Read More

Social Media, Customer Service

Jan 06, 2017 By Salesforce

Why your customer service needs live chat

Live chat decreases shopping cart abandonment rates and increases customer satisfaction. So why aren’t you using it for customer service? ... Read More

Customer Service

Dec 09, 2016 By Salesforce

5 ways to supercharge your customer experience

We spoke to more than 7000 consumers and business buyers around the globe to find out what they expect from their experiences with brands big and small.... Read More

Customer Journey, Customer Service, Mobile

Nov 02, 2016 By Salesforce

3 steps to achieve first-call resolution every time

There is no surer sign of a customer service strategy gone wrong than the words, “I called earlier”. This is how to achieve first-call resolution every time. ... Read More

Customer Service, Service Cloud

Oct 26, 2016 By Robert Wickham

How to use crowdsourcing to spur innovation

What’s the difference between Seinfeld and the Segway? The former found success through crowdsourcing, while the latter chose to ignore its target audience, to its detriment.... Read More

Innovation, Customer Service

Oct 19, 2016 By Adrian Towsey

How customer service software can boost productivity by 40%

What’s the difference between building a base of loyal brand advocates and losing customers with poor service? The right customer service software, according to fashion empire Shoes of Prey, which found its perfect fit and is reaping the rewards.... Read More

Customer Service

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Editors' Picks

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Customer Service

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How to turn customers into a customer service team

How to create a great customer experience

Customer retention: How to rescue an at-risk account

How to provide brilliant customer service on social media

Why your customer service needs live chat

5 ways to supercharge your customer experience

3 steps to achieve first-call resolution every time

How to use crowdsourcing to spur innovation

How customer service software can boost productivity by 40%

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