Customer Service

Feb 25, 2015 By Salesforce

4 Business Lessons from the Academy Awards

Originally posted on our US blog, Emily Stanford shares 4 key Business lessons all companies can learn from the Academy Awards. Last Sunday, awards season came to a close with the creme de la creme of awards shows: the Academy Awards, a spectacle that’s as much about “Who are you wearing?”... Read More

Customer Service, Marketing, Sales

Feb 24, 2015 By Salesforce

The Customer is Always Right...Dare to Disagree?

Originally posted by Stuart Leung, SEO Manager at Salesforce on our US blog, Stuart tells us why it's so important to understand that the customer is always right and how critical it is to any business to be able to listen to what they have to say. ‘The customer is always right.’ For... Read More

Customer Service, Events, Social

Feb 17, 2015 By Salesforce

The Call Centre of the Future

Imagine you have a problem with your cable TV. For instance you might have ordered Foxtel Showcase to see the latest season of House of Cards and you can’t view it. What do you do and how do you fix it? Usually you must choose between using your mobile phone or Twitter to get help from Foxtel.... Read More

Customer Service, Innovation, Small Business

Feb 16, 2015 By Salesforce

Transform Your Customer Service with the Smart Agent Console eBook!

The modern customer today not only wants more but expects customer service teams to deliver a level of service that is personalised, expert and speedy. However, the bar is always being lifted and so the challenge isn’t just to meet these expectations but to always exceed them and stay ahead of the... Read More

Cloud, Customer Service

Feb 15, 2015 By Steve Gershik

How to Make Your Customers Fall in Love With You

Valentine's Day has been and passed, yet again. And for those who were looking for an alternative to spending the day as one of dozens of couples gazing into each other’s eyes in an overpriced restaurant — how about talking about relationships with our customers instead? Now, I’m not a... Read More

Customer Service, Marketing, Small Business

Feb 08, 2015 By Salesforce

3 Steps to Taking Advantage of Customer Service Wins

All of the focus surrounding customer service tends to centre on the disasters. As a result of the press coverage these disasters receive, brands tend to be on the back foot, frightened that they will be the next headline. But a better approach is to build on where the success is. We have looked... Read More

Collaboration, Community, Customer Service

Jan 22, 2015 By Salesforce

Customer Engagement: Why Social Media is The Holy Grail for SMBs

The Salesforce-sponsored Smartcompany research that sparked this Social SMB Series highlighted that while many small businesses (60 percent) suspected that community engagement was something that would bring return on their social media investment, they were going about achieving that engagement... Read More

Customer Service, Marketing, Small Business, Social

Jan 07, 2015 By Salesforce

Let’s Resolve to Focus on the Customer Experience in 2015

It’s that time of year again: resolutions are made, new leaves are turned and over-indulgences followed by short-lived gym memberships! We seem to follow quite a common personal routine, but I’ve noticed that for businesses in Australia things don’t really get going until late January. The... Read More

Cloud, Community, Customer Service

Dec 15, 2014 By Salesforce

It Is a Great Time To Be a Marketeer!

As a Marketer, you own the customer journey, Bryan Wade Listening to the keynote at our recent Connect 14 event for Digital Marketers in Sydney, it struck me perhaps more powerfully than ever what an incredible opportunity, and responsibility, exists for those who have chosen a career in... Read More

Customer Service, Marketing, Social

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Customer Service

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4 Business Lessons from the Academy Awards

The Customer is Always Right...Dare to Disagree?

The Call Centre of the Future

Transform Your Customer Service with the Smart Agent Console eBook!

How to Make Your Customers Fall in Love With You

3 Steps to Taking Advantage of Customer Service Wins

Customer Engagement: Why Social Media is The Holy Grail for SMBs

Let’s Resolve to Focus on the Customer Experience in 2015

It Is a Great Time To Be a Marketeer!

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