Eight successful startups share their advice on how to provide the best customer service, so you can keep more customers happy and grow your business faster....
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Leading organisations share the fundamentals of award-winning customer service, and the initiatives they’ve put in place to improve the customer experience....
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The cornerstone of a great service experience is engaged, empowered and happy customer service reps. Here’s four ways to boost happiness in your service team....
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Self-service is only part of the answer. Companies need to invest in a connected community that allows for a seamless transition between service touchpoints....
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Without an innate connection between customer service and sales, and a single view of the customer, customer experience falls apart at the seams. ...
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Customer service data is fuel for growth, but is often untapped. Here are four easy, effective ways to use this data to grow your business....
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