July 6, 2018 By Simon Short

What the World Cup Can Teach Us about Customer Relationships

Here are five things the World Cup can teach us about customer relationships. ... Read More

June 14, 2018 By Koser Khan

See How Damien Judge is Blazing a Trail with AI at Ulster Bank

As Head of Business Commercial Excellence at Ulster Bank, Judge isn’t just pioneering AI; he’s also blazing a customer service trail.... Read More

Customer Service, Trailblazer Story, Artificial Intelligence

May 31, 2018 By Sophie Harmes

Transform Customer Service from the Phone to the Field

At Salesforce World Tour 2018, KONE and Daikin Applied UK showed how intelligent service tools support faster and smarter customer service from the call centre to the field.... Read More

Customer Service, Artificial Intelligence

January 4, 2018 By Carl Henderson

5 Trends That’ll Make Customer Service Smarter in 2018

The new year is upon us. Let’s look at how trends like AI and IoT are set to make customer service even smarter in 2018... Read More

Customer Service, Artificial Intelligence

AI Makes Customers Happier Service Teams More Productive

December 18, 2017 By Nalina Athyantha

How AI Makes Customers Happier and Service Teams More Productive

Did you know that almost a third of large, global enterprises are already using AI to support customer service? And there’s one great reason why: customer satisfaction... Read More

Customer Service, Artificial Intelligence

December 8, 2017 By Carl Dempsey

What if the North Pole ran on Salesforce? (2017 Edition)

One year on, and so much at Salesforce has changed. What new tech could Santa leverage to deliver a personalised experience to children around world?... Read More

Retail, Marketing, Sales, Customer Service, IT, IoT, Artificial Intelligence

November 13, 2017 By Salesforce UK

Mobile, AI and IoT: The Big Trends Driving Manufacturing Service Teams

In their drive to deliver the kind of service that customers expect, and competitors can’t match, top manufacturers are harnessing three major tech trends... Read More

Customer Service, Manufacturing, Artificial Intelligence

November 3, 2017 By Nalina Athyantha

Automated Customer Service Doesn't Have to Mean Impersonal

Automation and AI are changing the way service teams approach their customers, resulting in some of the smartest, most personalised customer experiences around. Here are 5 ways... Read More

Customer Service, Artificial Intelligence

October 3, 2017 By Salesforce UK

What Does Servitization Mean for Field Service?

The uber-trend towards ‘servitization’ – defined as ‘the strategy of creating value by adding services to products’ – is also big news for the field service industry. Here's why... Read More

Customer Service, Manufacturing

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

What the World Cup Can Teach Us about Customer Relationships

See How Damien Judge is Blazing a Trail with AI at Ulster Bank

Transform Customer Service from the Phone to the Field

5 Trends That’ll Make Customer Service Smarter in 2018

How AI Makes Customers Happier and Service Teams More Productive

What if the North Pole ran on Salesforce? (2017 Edition)

Mobile, AI and IoT: The Big Trends Driving Manufacturing Service Teams

Automated Customer Service Doesn't Have to Mean Impersonal

What Does Servitization Mean for Field Service?

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

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FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific