AI Customer Experience Rise of Intelligent Interaction

September 29, 2017 By Nalina Athyantha

AI & Customer Experience: The Rise of the Intelligent Interaction

AI is no longer just a novelty; it’s generating insights that guide decision-making and most importantly of all, helping businesses get closer to their customers... Read More

Customer Experience, Customer Service, Marketing, Artificial Intelligence

September 15, 2017 By Salesforce UK

How Manufacturers Are Revolutionising Customer Service [New Report]

Our new research report highlights how today’s top manufacturers are differentiating on service—with the help of IoT, AI and shared, customer-centric metrics... Read More

Customer Service, Manufacturing

August 22, 2017 By Salesforce UK

AI for Customer Service: 4 Ways to Get Ahead of the Curve

Here are four important ways AI for customer service is transforming how organisations communicate with their customers and manage increasing workloads... Read More

Customer Service, Artificial Intelligence

August 21, 2017 By Salesforce UK

Harnessing the Power of Customer Advocacy in B2B Sales

Darrell Sansom, MD at AXA Business Insurance, explains how it is using customer feedback to help consistently achieve a gold standard rating for its services... Read More

Customer Service, Sales, Financial Services

July 5, 2017 By Salesforce UK

The Sales-Service Disconnect That's Killing Customer Experience

“I don’t see Sales and Service as two separate things; they’re part of one journey, and we need to figure out how to get from A to B.” – Terence Sorrell, Centrica Connected Home... Read More

Sales, Customer Service, Customer Experience

July 3, 2017 By Salesforce UK

Centrica Connected Home Powers Ahead with Personalisation

We talked to Neil Procter, who oversees CRM for Centrica's Connected Home business unit, about why smart products need to be backed up by smart services... Read More

Marketing, Customer Service, Artificial Intelligence

June 7, 2017 By Nalina Athyantha

From Transactions to Conversations: The New World of Customer Service

People used to buy products; now they buy experiences. This was one of the key takeaways from Salesforce World Tour London 2017 - read on for more... Read More

Customer Service, Customer Experience

May 2, 2017 By Nalina Athyantha

5 Tips for Service Professionals to Have a Perfect Day at World Tour London

If you're joining us at Salesforce World Tour London, and want to know what an ideal day looks like for a customer service pro. Here's my 5 tips... Read More

Customer Service, Events

April 25, 2017 By UK Public Sector Team

How is Digitisation Enriching the UK Citizen Experience?

Mobile apps. Web chats. Digital services. This is the future of local government in the UK. See how Tandridge District Council are leading the charge... Read More

Public Sector, Customer Service, Customer Experience

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

AI & Customer Experience: The Rise of the Intelligent Interaction

How Manufacturers Are Revolutionising Customer Service [New Report]

AI for Customer Service: 4 Ways to Get Ahead of the Curve

Harnessing the Power of Customer Advocacy in B2B Sales

The Sales-Service Disconnect That's Killing Customer Experience

Centrica Connected Home Powers Ahead with Personalisation

From Transactions to Conversations: The New World of Customer Service

5 Tips for Service Professionals to Have a Perfect Day at World Tour London

How is Digitisation Enriching the UK Citizen Experience?

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific