Headless commerce is the new tech disruption, especially in sectors like retail and automotive. Successful implementation requires robust in-house tech capabilities. Learn more....
Read More
Discover how generative AI is transforming customer service. Explore three ways it's reshaping the industry and improving customer experience....
Read More
As the number of data sources marketers use rises exponentially, they must focus on unifying such data for quick, accurate decision-making....
Read More
Learn how to use our Salesforce Customer Success best practices to maintain happy, healthy customer relationships and avoid the dreaded break-up talk....
Read More
As service organisations in India report increasing use of digital channels to offer customer support, how can they balance the pros and cons of each channel?...
Read More
Emerging workplace culture trends are focused on flexibility, inclusion, and greater recognition. They help provide a delightful employee experience....
Read More
Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?...
Read More
