Sridhar is Senior Director, Solution Engineering with Salesforce India. He currently manages a team specialising in Marketing, Commerce, Service and Platform Clouds. He has over 25 years of experience across the entire spectrum of technology sales, strategy, solutioning and customer success. He has worked extensively across India and APAC helping customers with their Digital Transformation initiatives.
Headless commerce is the new tech disruption, especially in sectors like retail and automotive. Successful implementation requires robust in-house tech capabilities. Learn more....
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The second edition of the Salesforce State of Commerce report reveals how companies are rapidly leveraging headless commerce to provide a seamless omnichannel experience and build customer loyalty....
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With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes from anxious customers shot up. But high performing teams pivoted on technology to provide personalised service led by empathy.
Building on lessons learnt during the...
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