Clara Shih

Clara Shih is CEO of Salesforce AI. In this role, she oversees artificial intelligence efforts across the company, including product, go-to-market, growth, adoption, and ecosystem for Einstein GPT, the world's #1 AI for CRM. Einstein GPT delivers over 1 trillion predictions and generative automations every week across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industry Clouds, Mulesoft, Tableau, and Slack. Previously, Clara led Salesforce Service Cloud, the world’s #1 customer service, contact center, digital service, bots, and field service solution.

A digital pioneer, Clara has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. Clara is a member of the Starbucks board of directors and serves as Executive Chair of Hearsay Systems, a privately held digital software firm she founded in 2009.

She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.

Apr 04, 2023 By Clara Shih

3 Ways Generative AI Will Reshape Customer Service

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Digital Transformation