Consumer expectations have changed, and some financial institutions are struggling to meet them. Find out how Salesforce and Capgemini have collaborated to support the future of customer service in banking – H2H banking....
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The pandemic changed the way we all shop, going direct-to-consumer is more important than ever. Learn how food company KIND creates deeper customer connections with an innovative ecommerce channel.
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Enabling employees to work remotely isn’t just about increasing productivity and agility. It’s about creating a more resilient workforce and inclusive culture. In this blog, three trailblazers share their tips for delivering a stellar experience to employees everywhere. ...
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Learn four ways in which two inspirational leaders underpin success and a great customer experience in today’s challenging environment. Read on to uncover tips from Elke Laeremans, CIO/COO at Belgian shoe company Torfs, and André van Troost, CEO at Dutch farming robotics company Lely....
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Decision makers in the UAE are leading the global field in customer service provision. Learn from their top KPIs for customer service reps in the UAE....
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Three digital leaders reveal the customer experience strategies they’ll be using in 2021 and beyond. Create your customer experience strategy today!
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According to Salesforce’s State of Service report, 78% of service organisations have changed or reprioritised their KPIs in the wake of the pandemic. Read on to see the top five key performance indicators that are helping today’s service teams navigate a changing climate....
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