STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

Discover

What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Nov 04, 2022 By Sanjna Parulekar

What Is Salesforce Genie?

Salesforce Genie is the real-time platform for customer magic. Read on for answers to some basic questions about what it does and how it works.... Read More

Customer Success, Customer Satisfaction, Customer Journey

Oct 17, 2022 By Salesforce EMEA

Schneider Electric Simplifies Case Management and Sets Call Agents up for Success

Scheduling customer appointments with the right people at the right time can be a challenge. Read on to learn Schneider Electric’s solution.... Read More

Customer Service, Customer Journey, Customer Satisfaction, Digital Transformation, Service Cloud, Service, Customer Experience, Future of Work

Jul 22, 2022 By Salesforce EMEA

How to Become a Trusted Enterprise in 2022 (and Build Customer Loyalty in the Process)

Trust is important to your customers – so here’s what you can do to solidify your position as a business people can trust. ... Read More

Customer Satisfaction, Customer Service, Customer Success, Industry Report

Jul 14, 2022 By Salesforce EMEA

Let's talk about digital marketing and how it can help with your customer retention

An explainer piece looking at digital marketing, its advantages, and channels/tactics.... Read More

Digital Marketing, Careers, Customer Satisfaction

Feb 02, 2022 By Dirk Schneider

5 Ways to Accelerate Business Transformation and Deliver Value Faster

The Senior Vice President Global Professional Services at Salesforce shares his secret to business transformation and how to deliver value faster to your business. ... Read More

Digital Transformation, Thought Leadership, Digital Business, Customer Satisfaction, Customer Engagement

Aug 23, 2021 By Emilie Musabyimana Ishimwe

How to Navigate New Customer Satisfaction Standards in Belgium

This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ... Read More

Customer Satisfaction, Customer Service, Service, Digital Transformation, Customer Engagement

Jul 13, 2021 By Salesforce EMEA

How Has the Battle for Customer Loyalty Changed in Poland?

Has customer loyalty and business buyer expectations changed in Poland? Yes. A lot. And here’s how. ... Read More

Customer Satisfaction, Customer Engagement, Customer Experience, Reports & Dashboards

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

What Is Salesforce Genie?

Schneider Electric Simplifies Case Management and Sets Call Agents up for Success

How to Become a Trusted Enterprise in 2022 (and Build Customer Loyalty in the Process)

Let's talk about digital marketing and how it can help with your customer retention

5 Ways to Accelerate Business Transformation and Deliver Value Faster

How to Navigate New Customer Satisfaction Standards in Belgium

How Has the Battle for Customer Loyalty Changed in Poland?

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised