Scheduling customer appointments with the right people at the right time can be a challenge. Read on to learn Schneider Electric’s solution....
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Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations....
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Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up....
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Discover some of the amazing innovations from Dreamforce when it comes to Slack-first Service Cloud 360 and check out the Dreamforce Service in 5 session to discover the latest innovations in more detail....
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We spoke to Daniel Gebler, CTO at online supermarket Picnic to find out how he’s leveraging the company’s data to create an enhanced customer experience at every touchpoint....
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