Digital intelligence company Cellebrite is transforming the customer experience. We caught up with Yoav Silberman to learn about the innovative digital commerce portal he’s built and his tips for optimising revenue....
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Today’s connected customer is increasingly digital-first and making use of every possible channel. Does your brand’s omnichannel strategy deliver? ...
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From omnichannel to AI, we spoke to Matt Dixon, Chief Research and Innovation Officer at Tethr and Co-author of The Effortless Experience, about what customer service excellence means in today’s landscape....
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Unlimint is delivering its payments, card and banking services — and scaling them – during a pandemic. And Salesforce is helping them do it without a hint of disruption. Read our interview with Unlimint's Head of Product Management to find out more....
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In this blog, we’ll share five must-haves for connected customers based on research from the fourth State of the Connected Customer report including Global insights and in Belgium....
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In this post, we explore both the key global market trends and the Belgium experience as viewed through the lens of our fourth State of the Connected Customer report. ...
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In our recent Salesforce Live: Switzerland show for telecommunications, we explored the telco industry’s relationship to past and future change, with a particular focus on 5G. Take a look at our key takeaways....
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Field service organisations need customer-centricity and empathy at scale for greater agility and innovation at the customer point of need. IDC and Salesforce have recently commissioned a new report that looks at the new CX focus for field service delivery....
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