STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

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What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Sep 08, 2021 By Salesforce EMEA

How to Create a Holistic Customer View to Improve Customer Experience

Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams.... Read More

Customer Experience, Customer Engagement, Reports & Dashboards, Service

Aug 31, 2021 By Emilie Musabyimana Ishimwe

How Self-Service Alternatives and Chatbots Lend a Virtual Hand

This post is the second in a series of four from the State of Service report 4th edition. Topics include how to navigate new customer engagement standards, creating holistic customer views and service agent success. ... Read More

Digital Transformation, Reports & Dashboards, Chatbotit, Service

Jul 26, 2021 By Salesforce EMEA

Explore a New Era of Customer Expectations in South Africa

Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption.... Read More

Reports & Dashboards, Industry Report, Customer Experience, Customer Engagement

Jul 20, 2021 By Salesforce EMEA

Top 5 Key Performance Indicators (KPIs) for Customer Service in the UAE

Decision makers in the UAE are leading the global field in customer service provision. Learn from their top KPIs for customer service reps in the UAE.... Read More

Reports & Dashboards, Industry Report, Customer Service, Customer Experience, Service

Jul 13, 2021 By Salesforce EMEA

How Has the Battle for Customer Loyalty Changed in Poland?

Has customer loyalty and business buyer expectations changed in Poland? Yes. A lot. And here’s how. ... Read More

Customer Satisfaction, Customer Engagement, Customer Experience, Reports & Dashboards

Jul 06, 2021 By Salesforce EMEA

3 KPIs Every Customer-Centric Service Leader in South Africa Should Use

Find out how customer-centric service leaders in South Africa are prioritising these top 3 key performance indicators to keep up with customer needs.... Read More

Reports & Dashboards, Industry Report, Customer Service, Service, Customer Engagement

Jun 29, 2021 By Salesforce EMEA

Service Agents in Poland Get Flexible to Hit Customer Service KPIs

Learn how service agents in Poland transform processes and invest in service technology to offer customers a more flexible service.... Read More

Customer Service, Service Cloud, Service, Reports & Dashboards, Customer Engagement

Jun 11, 2021 By Salesforce EMEA

Customer Engagement in the UAE: Latest Consumer Trends

Discover the impact of COVID-19 on customer engagement in the UAE. Global survey of consumers & business buyers reveals trends and popular communication channels.... Read More

Customer Engagement, Digital Transformation, Reports & Dashboards

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

How to Create a Holistic Customer View to Improve Customer Experience

How Self-Service Alternatives and Chatbots Lend a Virtual Hand

Explore a New Era of Customer Expectations in South Africa

Top 5 Key Performance Indicators (KPIs) for Customer Service in the UAE

How Has the Battle for Customer Loyalty Changed in Poland?

3 KPIs Every Customer-Centric Service Leader in South Africa Should Use

Service Agents in Poland Get Flexible to Hit Customer Service KPIs

Customer Engagement in the UAE: Latest Consumer Trends

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised