In this blog, we review the problems associated with the most common journey frameworks and introduce ones with the power to align an organisation around delivering exceptional customer experiences....
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This holiday season promises to be like no other. Read on to see how creating a digital channel strategy can help businesses deliver innovative, flexible and customer-centric experiences in an unpredictable landscape....
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The consumer goods and retail industries faced unique challenges to selling in 2020-2021. This year’s State of Salesforce from IBM takes a deep dive into the industry. Discover what insights were learned here. ...
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The pandemic changed the way we all shop, going direct-to-consumer is more important than ever. Learn how food company KIND creates deeper customer connections with an innovative ecommerce channel.
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Learn why consumer goods companies are racing to meet changing buyer expectations by investing in direct-to-consumer (D2C). Use this D2C checklist to create the ultimate shopper experiences. ...
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The world is growing more and more connected and B2B ecommerce is having a moment. Check out our blog to see how creating an omnichannel customer experience can help B2B companies stay ahead of the pack....
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The European retail industry drastically shifted due to the COVID-19 pandemic, as shoppers turned to e-commerce. Read our latest blog for a review of the European digital commerce landscape....
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Our latest blog takes a deep dive into Salesforce’s State of Commerce report, where we look at how B2C operators are transforming to meet the demands of the new commerce landscape....
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