From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ...
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We're introducing a series to understand how people in retail can reimagine the retail experience. Becoming Retail will show you how retail leaders embrace the six types of Retail Leadership Principles...
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Check out our latest blog to see how contactless engagement can lead to better business, and how forward-thinking retailers are using digital platforms to create amazing, contactless customer journeys....
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Consumer goods (CG) companies are racing to meet rapidly changing consumer expectations by investing in D2C. In this blog we will share strategies to build customer relationships and brand loyalty while going direct-to-consumer....
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A platform migration, a new design, the implementation of a brand new content management system, all in just four months. This was the challenge Dept took on for the Dutch-based pushchair innovator Bugaboo....
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To see how businesses are using digital platforms and CRM to meaningfully connect with their customers – and then turn those connections into conversions – download our free guide, “How to Jumpstart Growth in Commerce”....
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Learn how manufacturers can transform customer relations and keep their business at the forefront of the competition by devising their own omni-experience strategy.
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The COVID-19 crisis has created an imperative for many grocers to go digital. With the whole world experiencing a glimpse of what a digital grocer can look like, how might the digital grocer evolve in the age of the “New Normal”?...
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Following Dentsu's sponsorship of Salesforce Live EMEA, we deep dive into Headless Commerce and its vast benefits to brands looking to deliver a seamless customer journey....
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