STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

Discover

What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Apr 28, 2022 By Salesforce EMEA

How Do You Measure Customer Engagement?

In the third edition of the “State of the Connected Customer” report, we surveyed over 8,000 consumers and business buyers worldwide to measure the importance of customer engagement and the best ways to communicate with consumers.... Read More

Research, Customer Engagement, B2B Marketing, B2C Marketing

Apr 01, 2022 By Salesforce EMEA

Secrets of High Performers: 4 Minutes to a Better Business

In the next 4 minutes, you will learn what high performers in B2B and B2C organisations are investing in, their top priorities, and how your business can evolve to thrive in a changing world. ... Read More

Commerce, Commerce Cloud, Ecommerce, B2B Commerce, Global Commerce, Leadership Insights, Research, Industry Report

Dec 06, 2021 By Salesforce EMEA

3 Essential Sales Rep Skills to Survive in the New Normal

In the third edition of the “State of Sales” report, Salesforce Research surveyed over 2,900 global sales reps and leaders to discover which trends are shaking up the sales world and its professionals.... Read More

Research, Customer Engagement, Sales

Apr 01, 2021 By Michelle Grant

Four Key Trends in European Digital Commerce

The European retail industry drastically shifted due to the COVID-19 pandemic, as shoppers turned to e-commerce. Read our latest blog for a review of the European digital commerce landscape.... Read More

Commerce, Thought Leadership, Leadership Insights, Research, Leading Through Change

Jan 25, 2021 By Salesforce EMEA

Customer 2.0: How New Age Consumers Shop in An Uncertain World

To keep up with the increasingly connected modern consumer, retailers need to evolve or face getting left behind. Read on to discover how consumer behaviour is changing in the New Normal, and how retailers can build a future-proof strategy to do better business.... Read More

Research, Retail, Retail Insights, Commerce, Digital Transformation

How Millennial Expectations Are Changing the Healthcare and Life Sciences Industry

Jan 22, 2021 By Salesforce EMEA

How Millennial Expectations Are Changing the Healthcare & Life Sciences Industry

Millennials are digitally native, technically savvy, and have high expectations in terms of care and communication from the healthcare and life sciences industry. Read on to see how healthcare is transforming to win them over.... Read More

Research, Industry Report, Healthcare & Life Sciences

Oct 06, 2020 By Madison O'Connell

State of Sales: Top Strategies and Trends

Some sales professionals are getting metaphorical motion sickness from the constantly changing climate, while others are smiling and thriving. What separates them? Read on to see insights from professionals around the world and learn what makes a successful sales strategy.... Read More

Future of Work, Customer Engagement, Sales, Marketing, Artificial Intelligence, Leading Through Change, Research

Aug 26, 2020 By Salesforce EMEA

Are Belgian Marketers at the Forefront of Innovation?

What are the differences between the priorities and challenges of Belgian marketers compared to the rest of the marketers worldwide? How are technologies and developments like 5G, new regulations and expanding online population used? Discover the most important findings from the report.... Read More

Leading Through Change, Customer Engagement, Marketing, Industry Report, Research

Customer engagement connected shoppers report

Aug 17, 2020 By Salesforce EMEA

5 Ways to Successfully Connect with Shoppers

If you want to find success in the Retail Revolution, it all starts with engaging the customer. Check out the third edition of Salesforce’s Connected Shoppers Report to discover what the increasingly connected customer wants, and how you can win them over for good. It’s time to get engaged.... Read More

Research, Customer Engagement, Retail, Retail Insights

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

How Do You Measure Customer Engagement?

Secrets of High Performers: 4 Minutes to a Better Business

3 Essential Sales Rep Skills to Survive in the New Normal

Four Key Trends in European Digital Commerce

Customer 2.0: How New Age Consumers Shop in An Uncertain World

How Millennial Expectations Are Changing the Healthcare & Life Sciences Industry

State of Sales: Top Strategies and Trends

Are Belgian Marketers at the Forefront of Innovation?

5 Ways to Successfully Connect with Shoppers

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised