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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

February 25, 2016 By Salesforce Canada

Sales Ops Skill Sets All SMB Owners Must Develop

As the volume of customers multiplies and the range of products and services grows, the sales process can become more complex. This is when what’s known as “sales operations” comes in — the group that develops and helps run processes that make sales teams run more efficiently.... Read More

Small Business

February 25, 2016 By Salesforce Canada

You’re The De-Facto CIO. Now What?

Do staff ever need help resetting their passwords? When it comes time to upgrade or purchase new technology for the company, do you make the final call? Congratulations! You’re not only an SMB owner, but a chief information officer!... Read More

Small Business

February 22, 2016 By Kelsey Jones

How to Improve Social Media Customer Service

Once you have the basics of social media customer service down, it's time to step up your game. These tips will help your company connect with your customers even better.... Read More

Customer Story

February 22, 2016 By Salesforce Canada

How SMBs Can Develop Their Own Demand Generation Consultants

How can the average SMB can find, train, or afford a demand generation consultant if they're only working with a handful of people in their entire sales group? The answer lies in understanding more about what the role encompasses and how it could be applied successfully within your environment.... Read More

Small Business

February 22, 2016 By Salesforce Canada

7 Key Phrases Your Customer Service Vocabulary Must Contain

"Now calm down, young lady. It's not my job to handle that. To be honest with you, you're wrong." Those two sentences are chock-full of phrases that spell doom for any company that wants to excel in customer service, according the experts.... Read More

Service Cloud

February 17, 2016 By Salesforce Canada

The 3 Strategies That Help Develop Star Salespeople

Right now, many companies are probably trying to fix current sales processes as SaaS is more widely deployed. One of the advantages of being an SMB is the ability to develop good ways of hiring and developing sales staff as SaaS becomes the default selling tool.... Read More

Sales Cloud

February 15, 2016 By Salesforce Canada

Here’s Why Your Sales Team Should Invest More Time on Content Marketing

Content marketing is an important tool for your sales team. Used well, it can help salespeople move customers through the pipeline and close sales faster.... Read More

Content Marketing

February 4, 2016 By Amanda DiSilvestro

How to Vastly Improve Mobile Sales Leads

To get quality leads from your sites, you need to be ready for mobile visitors. Check these tips to find out if your mobile experience is up to par.... Read More

Sales

February 4, 2016 By Salesforce Canada

The Best Ways to Conduct Digital Competitive Intelligence

If you’re a restaurant owner and a new eatery opens up down the street, what’s the first thing you do? Make a reservation, of course, and see what the competition is offering. ... Read More

Small Business

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Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Sales Ops Skill Sets All SMB Owners Must Develop

You’re The De-Facto CIO. Now What?

How to Improve Social Media Customer Service

How SMBs Can Develop Their Own Demand Generation Consultants

7 Key Phrases Your Customer Service Vocabulary Must Contain

The 3 Strategies That Help Develop Star Salespeople

Here’s Why Your Sales Team Should Invest More Time on Content Marketing

How to Vastly Improve Mobile Sales Leads

The Best Ways to Conduct Digital Competitive Intelligence

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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