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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

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Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

September 16, 2020 By Salesforce Canada

Why Loblaw Used Compassion As the Cornerstone Of Our COVID-19 Response

By Janet Lin Even when most businesses went into lockdown in response to COVID-19, Canadians still needed to feel there was somewhere safe they could go to get food, medications and other essential products. As Canada’s leading food and pharmacy retailer, Loblaw had a big role to play in responding... Read More

Customer Story, Leading Through Change

August 26, 2020 By Salesforce Canada

Keeping Customers And Communities Connected: Cogeco’s COVID-19 Response

By Martin Aubut An Internet connection may not be quite as important as food and water, but during COVID-19 it’s probably safe to say it became an important staple for consumers and businesses alike. For those living in a small, quarantined area, for example, services like phone, TV and Internet... Read More

Leading Through Change, Customer Story

August 12, 2020 By Salesforce Canada

Premier Tech Proves It’s Still Possible For Global Businesses To Offer A Local Touch During COVID-19

By Philippe Hammond Packaging is an essential part of manufacturing, whether you’re talking about feed for animals or food for humans. It’s one of several areas Premier Tech has made its speciality over the past 97 years — and an area where we continue to flourish, even during COVID-19. Within our... Read More

Customer Story, Leading Through Change

July 8, 2020 By Salesforce Canada

The Play-By-Play On MLSE’s Effort To Bring Toronto Back To Its Feet

By Chef Chris Zielinski, Culinary Director, MLSE On June 13, 2019, the Toronto Raptors won the 2019 NBA Championship, for the first time in franchise history, and marked a historic moment at Scotiabank Arena in terms of teamwork, all-out effort and community spirit. Though we might never have... Read More

Customer Story, Leading Through Change

June 24, 2020 By Salesforce Canada

How D2L is Changing Learning in a Changing World

By April Oman, Senior Vice President of Customer Engagement For the last 20 years, our unofficial motto at D2L, a Canadian-headquartered education-technology company, has been “changing the way the world learns.” We’ve been steadily delivering on that motto year after year, growing into a global... Read More

Customer Story, Leading Through Change

May 27, 2020 By Salesforce Canada

Inside ASTOUND Group’s Effort To Build Medical Screening Facilities Amid COVID-19

By Andrew Pittam Our business is all about designing and building experiences that bring people together, whether it’s a trade show exhibit, a pop-up retail display or something related to a live event. To say the pandemic has had an impact on us is an understatement. Given that government social... Read More

Leading Through Change, Customer Story, Business as a Platform for Change

May 20, 2020 By Salesforce Canada

How Alta West Capital Adapted To Change By Putting Customers And Employees First

By Chuck McKitrick The vision for our company has always been to help put Canadians into homes, and to help others achieve their financial freedom. While the world has changed a lot amid the recent pandemic, that vision has remained the same — we just deliver on it very differently. Even before... Read More

Leading Through Change, Customer Story, Digital Transformation, Customer Experience

May 13, 2020 By Salesforce Canada

Inside Luv2Pak’s Pivot To Helping Provide PPE To Front-Line Workers

By Ben Hertzman, Chief Operating Officer at Luv2Pak When this crisis began, we realized early on that we had a unique opportunity as a company to help and give back. Although the average Canadian consumer might not recognize our name, they’ve almost certainly used our products, because we supply... Read More

Leading Through Change, Customer Story, Sales

March 13, 2020 By Salesforce Canada

What Different Generations Can Teach Each Other About Customer Service

Of all the memes that captured the public’s attention in 2019, ‘OK Boomer” is probably the one companies should keep in mind as they develop their customer service teams. The meme started as a series of dismissive replies to a video on the social media platform TikTok, where an unidentified older... Read More

Customer Story, Corporate Culture

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Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Why Loblaw Used Compassion As the Cornerstone Of Our COVID-19 Response

Keeping Customers And Communities Connected: Cogeco’s COVID-19 Response

Premier Tech Proves It’s Still Possible For Global Businesses To Offer A Local Touch During COVID-19

The Play-By-Play On MLSE’s Effort To Bring Toronto Back To Its Feet

How D2L is Changing Learning in a Changing World

Inside ASTOUND Group’s Effort To Build Medical Screening Facilities Amid COVID-19

How Alta West Capital Adapted To Change By Putting Customers And Employees First

Inside Luv2Pak’s Pivot To Helping Provide PPE To Front-Line Workers

What Different Generations Can Teach Each Other About Customer Service

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

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