Canada

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

Invaluable Customer Service Insights from Jay Baer

August 17, 2016 By Salesforce Canada

Invaluable Customer Service Insights from Jay Baer

Jay Baer shares what he’s learned about being a brand advocate, organizational procedures that capture the best of your customer service, and about how some companies dealt with the worst of times and turned them into the best of times.... Read More

Customer Service

Here are 5 Things Great Communicators Have in Common

August 11, 2016 By Amanda DiSilvestro

Here are 5 Things Great Communicators Have in Common

Learn about some of the top traits that great communicators have in common, and tips on how you can acquire those qualities to improve both your personal and professional life.... Read More

Customer Service

7 Valuable Habits Every Customer Service Rep Should Focus On

August 4, 2016 By Salesforce Canada

7 Valuable Habits Every Customer Service Rep Should Focus On

Learn about the seven habits of effective customer service reps and how to help develop them in your team.... Read More

Customer Service

Tracking Live Conversations to Enhance Your Customers Holistic Experience and Your ROI

July 29, 2016 By Salesforce Canada

Tracking Live Conversations to Enhance Your Customers Holistic Experience and Your ROI

Kyle Christensen, the VP of Marketing at Invoca, reviews the state of marketing and the future of better customer service in this interview with the Salesforce Marketing Cloudcast.... Read More

Customer Service

How to Provide Excellent Customer Service with a Team of 1 or 100

July 20, 2016 By Amanda DiSilvestro

How to Provide Excellent Customer Service with a Team of 1 or 100

It doesn't matter how large or small your customer service team is—you can keep your customers happy.... Read More

Customer Service

Your Sales and Customer Service Teams Need to Work Together

June 27, 2016 By Danny Wong

Your Sales and Customer Service Teams Need to Work Together

You can increase sales, customer retention, and morale when your customer service and sales teams work together.... Read More

Customer Service, Sales

Reddit is a Customer Research Gold Mine

June 22, 2016 By Jessica Bennett

Reddit is a Customer Research Gold Mine

Reddit, the self-proclaimed "front page of the internet," is also a great place to do customer research. Here's how.... Read More

Customer Service

3 Ways to Move a Customer Through Your Pipeline

May 13, 2016 By Salesforce Canada

3 Ways to Move a Customer Through Your Pipeline

There are three primary ways to move a prospect through the pipeline. This infographic shows you how—and why.... Read More

Customer Service

Leapfrog Your Competition with Great Customer Service

May 11, 2016 By Kelsey Jones

Leapfrog Your Competition with Great Customer Service

Your customer service department is more important now than ever. Read on to find out why.... Read More

Customer Service

16
17
18
19
20