360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 03, 2020 By Laura Woods

Blazing Trails Podcast: Arianna Huffington on Trust and Wellbeing in the Workplace

We all have a tendency to stretch ourselves thin. We commit to that tight deadline, to answering just “one” more email, to accepting another project — the list goes on. With technology giving us the ability to do more, faster, it’s hard to say no when simple tasks get thrown your way. But a few... Read More

Future of Work, Salesforce Ohana, Leadership

Feb 01, 2020 By Aditya Pothukuchi

From Earning $98 a Month in India to Leading a Salesforce Platform Team in the U.S.

After completing my education, I had a lot of uncertainty about my future career path. How should I start? When would I get a job? When opportunity knocks In 2007, my company took on a Salesforce project. I thought about my Dad and the values he instilled in me. My heart told me that Salesforce... Read More

Future of Work, Salesforce Ohana, Platform, Learning, Careers, Guest Blog

Jan 30, 2020 By Michael Rivo

Blazing Trails Podcast: Apple CEO Tim Cook on Using Business as a Platform for Change

“Business is the greatest platform for change.” You hear this phrase discussed a lot at our events, in internal and external meetings, and on our blog. It’s a concept that we are fiercely passionate about at Salesforce… but what exactly does it mean to use business as a platform for change? And... Read More

Salesforce Ohana

Jan 29, 2020 By Anna Rosenman

Calculating ROX: Measure Your Returns on Digital Experience Investments

If you’re a leader in marketing, commerce, IT, service, or sales, chances are you’ve had to play a role in creating a digital experience. You may have even taken charge of an entire experience journey that links your business to your customers, your partners, or your employees. Understanding where... Read More

Community Cloud, Customer Experience, Digital Transformation, Salesforce Ohana

Jan 25, 2020 By Isabel Gonçalves

How Stephen and Ayesha Curry Use Their Platform for Social Change

Did you know one in six children in the United States, and one in four children in the San Francisco Bay Area, are affected by hunger? Alarming, right? Ayesha Curry, a renowned restauranteur, chef, and New York Times best-selling author, thought so too. When her oldest, Riley, was old enough to go... Read More

Salesforce Ohana, Equality

Digital Transformation in Financial Services

Jan 24, 2020 By Matt Jaffe

Navigating the Digital Transformation Journey in Financial Services [Podcast]

As their digital transformation journeys continue into 2020, many financial institutions are sustaining momentum by building on early successes and learning from setbacks. Senior Vice President and General Manager of Financial Services at Salesforce Rohit Mahna and his colleague Geoff Green, Head... Read More

Salesforce Ohana

Jan 23, 2020 By Matt Jaffe

Blazing Trails Podcast Returns With Game of Thrones Star, Emilia Clarke

Have you ever wished you could be in the same room as an inspirational leader? Close enough to be transported to their world or to join them in conversation to learn how they became the Trailblazer they are today? We seek out conversations with interesting minds all the time — at our events, like... Read More

Salesforce Ohana

Jan 07, 2020 By Jessica Bergmann

Introducing 360 Perspectives, a Series on How to Connect Silos and Put the Customer at the Center of Your Business

There’s a transformation underway impacting every company in every industry. This transformation is creating new leaders, business models, and growth curves, and it’s all about knowing and serving your customer. Knowing and serving your customer. Sounds easy and obvious, right? Well, any... Read More

Salesforce Ohana, Digital Transformation, Customer Experience, 360 Perspectives

Jan 06, 2020 By Karen Mangia

How to Differentiate Customer Success From Customer Support

What’s the best customer support experience you’ve ever had? Whether your interaction took place on the phone, via email, in person, or using social media, you’re likely to recall the experience as easy, fast, responsive, personalized, empathetic, or even effortless. Ultimately, the best support... Read More

Salesforce Ohana, Customer Success, Customer Experience

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Blazing Trails Podcast: Arianna Huffington on Trust and Wellbeing in the Workplace

From Earning $98 a Month in India to Leading a Salesforce Platform Team in the U.S.

Blazing Trails Podcast: Apple CEO Tim Cook on Using Business as a Platform for Change

Calculating ROX: Measure Your Returns on Digital Experience Investments

How Stephen and Ayesha Curry Use Their Platform for Social Change

Navigating the Digital Transformation Journey in Financial Services [Podcast]

Blazing Trails Podcast Returns With Game of Thrones Star, Emilia Clarke

Introducing 360 Perspectives, a Series on How to Connect Silos and Put the Customer at the Center of Your Business

How to Differentiate Customer Success From Customer Support

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First