360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 10, 2015 By Abhi Sur

The Future of the Customer Journey for Digital Services Providers

The evolving digital ecosystem presents new choices to consumers on what services (and how) they would consume. We are also observing new and disruptive ways for service creation and delivery by service providers. Since connectivity and communication are the backbone for delivering any digital... Read More

Sales Cloud, Customer Service, Sales, Community Cloud

Feb 05, 2015 By Amber Tiffany

Why Call Intelligence Is Paid Search’s New Best Friend [Infographic]

B2B marketers love using paid search dollars to get landing page form submissions. It’s all about getting those names! But how well is that really working? Web leads come with bad information (you’ve all seen abcd and noneofyourbusiness in the first name field) and low contact rates (did you know... Read More

Featured, Marketing, Marketing Cloud, Sales, Sales Cloud

Feb 04, 2015 By Mark Kushinsky

Small Business Spotlight: Customer Satisfaction Starts with Happy Employees

MaidPro was founded with a mission to provide consistently great service and cutting edge cleaning solutions. As founder and CEO of MaidPro, Mark Kushinsky has overseen the company’s growth from a one-market house-cleaning company into a franchise with 180+ locations across the... Read More

Sales Cloud, Small Business, SMB Spotlight

Feb 02, 2015 By Jessica Kremer

Check Out the New Features in the Upcoming Spring '15 Release

Discover all the new features in Spring ’15 Release Notes to learn how you can connect with your customers anywhere, with the Customer Success Platform. There are over 250 new and improved features in the Spring ’15 release and over 130 of the features were inspired by our customers and the... Read More

Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Jan 26, 2015 By Emily Stanford

"Boost Your Sales With Channel Partners": A New Salesforce E-Book

When it comes to growing your business, a channel partnership is an oppotunity to increase your value proposition to customers and grow your profits. A channel parter offers lead sharing, joint selling and access to different geographical markets to give your business a competitive advantage. But... Read More

Collaboration, Community, Community Cloud, Featured, Sales, Sales Cloud

Jan 22, 2015 By Heike Young

Why Salespeople Are Your SMB’s Biggest Asset for Growth—And How to Enable Them

Whether you’re hiring your first salesperson or growing an existing sales team, salespeople are among your SMB’s most critical keys to success. Your salespeople are the anchors of your growth strategy because they’re devoting 100% of their time to the one thing you want to accomplish—getting more... Read More

Featured, Sales Cloud, Small Business

Jan 22, 2015 By Molly Hoffmeister

4 Major Ways Marketing Automation Can Help Growing Businesses

There are a number of misconceptions surrounding the concept of marketing automation, but one of the most prevalent is this: that marketing automation is a complex tool that a smaller marketing team would struggle to set up and maintain. In reality, marketing automation provides a number of... Read More

Featured, Marketing, Sales Cloud, Small Business

Jan 21, 2015 By Matt Wesson

Small Business Spotlight: How Guidebook Grows Their Company and Employees

Guidebook was founded with a mission to connect people with the places in which they spend their time. Today, thousands of organizations use Guidebook to create their conference apps, corporate meeting apps, and other mobile apps for events. As co-founder and CEO of Guidebook,... Read More

Sales Cloud, Small Business, SMB Spotlight

Jan 15, 2015 By Drew Beechler

How to Get Started Turning Your Business into a Mobile Business

According to comScore, 176 million people in the U.S. owned a smartphone as of November 2014. That’s over 50% of the entire U.S. population that carries a supercomputer in their pocket. Sales, customer service, marketing, and every other part of your business is being revolutionized by... Read More

Marketing, Customer Service, Sales, Small Business, Marketing Cloud, Mobile, Sales Cloud, SMB Spotlight, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Future of the Customer Journey for Digital Services Providers

Why Call Intelligence Is Paid Search’s New Best Friend [Infographic]

Small Business Spotlight: Customer Satisfaction Starts with Happy Employees

Check Out the New Features in the Upcoming Spring '15 Release

"Boost Your Sales With Channel Partners": A New Salesforce E-Book

Why Salespeople Are Your SMB’s Biggest Asset for Growth—And How to Enable Them

4 Major Ways Marketing Automation Can Help Growing Businesses

Small Business Spotlight: How Guidebook Grows Their Company and Employees

How to Get Started Turning Your Business into a Mobile Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First