Apr 09, 2017 By Abhi Sur

Meet Salesforce at TM Forum Live! 2017

Next month, Salesforce is headed to Nice, France, for TM Forum Live! 2017, the premiere event for communications providers and suppliers. The four-day event, hosted by TM Forum—the communications industry’s global standards body—is the epicenter for the open exchange of ideas and practical advice... Read More

Events

Feb 26, 2017 By Abhi Sur

Salesforce Solution for Omni-Channel Service Certified by TM Forum

Salesforce is honored to announce its omni-channel service solution in communications industry is now certified by TM Forum. Conformance of this solution with TM Forum’s Business Process Framework (Version 16.0) clearly demonstrates Salesforce’s commitment to providing our customers with an... Read More

News

Jan 29, 2016 By Abhi Sur

Sharing Economy: What it Means for Communications Service Providers

When the topic of Sharing Economy comes up, one needn’t go too far to unearth examples — AirBnB or Uber are two leading examples in this area. AirBnB has become the biggest provider of lodging without owning a single hotel room, and Uber is challenging the biggest taxi companies for public... Read More

Cloud, AppExchange, Analytics

Feb 10, 2015 By Abhi Sur

The Future of the Customer Journey for Digital Services Providers

The evolving digital ecosystem presents new choices to consumers on what services (and how) they would consume. We are also observing new and disruptive ways for service creation and delivery by service providers. Since connectivity and communication are the backbone for delivering any digital... Read More

Sales Cloud, Customer Service, Sales, Community Cloud