360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 14, 2013 By Jason Boies

6 Ways Google Builds Company Culture

Culture and its relation to customer service was a hugely popular theme at this year’s Call Center Week in Las Vegas. Two top brands with well developed company cultures took to the stage at Caesars Palace to discuss the role of culture in helping to deliver world-class customer... Read More

Customer Service

Jun 14, 2013 By Gustavo J. Chavez

4 Crowdsourced Lessons for Successful Customer Communities

Maria Ogneva was one of the organizers of the Customer Community Twitter Chat Businesses today are seeking for more effective ways to connect with their customers, and customers are more likely to care about how this connection gets established. On June 13th, Trish Forant,... Read More

Community

Jun 14, 2013 By Jenny Jedeikin

4 Social Media Lessons from University of Phoenix

Arra Yerganian smiling from the Salesforce.com command center The Chief Marketing Officer for University of Phoenix, Arra Yerganian joined the company with a mission: to spread the message of life-changing higher education. But when he decided to jump into social media, he got some... Read More

Marketing

Jun 14, 2013 By Jason Jordan

Why You Need a Sales Process

SALES PROCESSES, YOU SAY? Clearly we believe that measuring Sales Activities is a key ingredient to better sales management. However, reporting data on salespeople’s doings is not sufficient to exercise control over a sales force’s performance. To truly exert influence over Sales Objectives and... Read More

Featured, Sales

Jun 13, 2013 By Rosie Pongracz

The Mobile App Revolution: What's Holding You Back?

It’s a #mobileapprevolution! Unless you’ve been living in a cave over the last few years, you know that mobile apps are eating the world. Apps are consuming your customers, partners, and employees. And even connecting with your products. It’s a call to arms for businesses of every type,... Read More

Mobile, Platform

Jun 13, 2013 By Jason Boies

5 Keys to a Winning Customer Service Team

Culture is a popular buzzword this year’s annual Call Center Week and Marc Bernica, VP Contact Center & Back-up Care Advantage, at Bright Horizons Family Solutions had a few tips on creating a company culture that helps drive customer satisfaction and creates empowered, engaged contact center... Read More

Customer Service

Jun 13, 2013 By Jenny Jedeikin

5 Business Success Tips from Cake Boss

When Buddy Valastro’s famed Hoboken New Jersey shop, Carlo’s Bakery, opened their doors over a hundred years ago, they tracked each of their orders on a single piece of paper, and back in 1910, that worked pretty well. The only problem was, when Carlo’s hit the big time in 2009 with a hit reality... Read More

Featured, Sales

Jun 12, 2013 By Gary Kotsopoulos, John Sisson & Chris Byler

4 Ways Government Contractors Can Become Proactive Customer Companies

San Francisco Capitol Building by Jeff Cohen For years many government contractors have had the luxury of acting as a reactive company, or waiting until their customer’s contact them with needs, as it relates to customer identification, acquisition and retention. This way of doing business has... Read More

Sales, Small Business

Jun 12, 2013 By Trish Forant

6 Tips for Using a Command Center for Crisis Management

Crises happen but you don’t have to be flying blind when they occur. Here are 6 tips for using a social media command center during times of crisis. “Did you know that a command center is at the heart of the disaster prevention and social strategy for the American Red Cross? They... Read More

Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

6 Ways Google Builds Company Culture

4 Crowdsourced Lessons for Successful Customer Communities

4 Social Media Lessons from University of Phoenix

Why You Need a Sales Process

The Mobile App Revolution: What's Holding You Back?

5 Keys to a Winning Customer Service Team

5 Business Success Tips from Cake Boss

4 Ways Government Contractors Can Become Proactive Customer Companies

6 Tips for Using a Command Center for Crisis Management

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First