360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 25, 2014 By Ian Adams

You Probably Have This Problem On Sales Calls (But Don't Even Know It)

While on a sales call, I thought to myself, this guy has a real problem and probably doesn't even know it. But who am I to interrupt the sales call and tell him how to do his job? So rather than interrupt him, I figured my observation would be of greater benefit to you. Your Hidden Problem on... Read More

Featured, Sales

Feb 25, 2014 By Heather Foley

How to Get a Warm Response to Cold Calling

It’s a rather daunting prospect: you, a telephone, a potential client and a thousand possible outcomes. Cold-calling is a nerve-racking experience. Everyone has his or her own, unique, style, but a number of common elements can help you to be persuasive and successful when speaking... Read More

Sales

Feb 25, 2014 By RJ Talyor

New Mobile Tracking & Survey Data: 2014 Mobile Behavior Report

Digital mobility and connectivity grow more important every day. We know consumers keep their mobile devices nearby, check them frequently, and occasionally use multiple devices at once. But what do they actually click on, download, explore, peruse, and avoid on their mobile devices? Survey... Read More

Marketing, Digital Marketing, Mobile Marketing

Feb 24, 2014 By Claire Loesel

Helpful Insights on Building the 360-Degree View of Your Customers

Customers today share tons of personal data as they engage with an organization through an increasing number of channels and applications. This means that behind every Tweet, every ride-share request, and every other interaction, there is a customer who expects a personalized, unified experience,... Read More

Featured, Customer Service

Feb 24, 2014 By Stu Heinecke

10 Secrets to Getting Your Calls Returned

Salespeople have a love-hate relationship with voicemail, tilted heavily toward the negative. While it is convenient to have a machine reliably answer incoming calls at any hour of the day, leaving your messages with a cold, computer-driven device can be daunting. Particularly since many people... Read More

Featured, Sales

Feb 24, 2014 By Stuart Leung

Selling to Executives: Bringing Your Sales "A" Game to the C-Level

When it comes to selling on the executive level, you obviously can't treat the presentation as any other sales call. Selling to lower or mid-level employees is a multi-step process. If they're not a decision maker, then that person then must persuade their manager or executive to make the... Read More

Sales

Feb 24, 2014 By Geoffrey James

How to Win Back a Former Customer

Customer defections are traumatic. However, while it feels like a disaster at the time, the loss of a big customer is usually a signal that you need to realign your sales and support efforts–and lay the groundwork to win the customer back. Here's how: 1. Get Out of Denial You probably think... Read More

Sales

Feb 24, 2014 By Matt Wesson

5 Sales Experts on Spotting the Best Prospects

Great sales people and great gamblers have a lot in common. There is really just one skill that separates great gamblers and poker players from the rest. And no, unless you're Dustin Hoffman in "Rainman," it's not counting cards. It's the ability to read people. The best card... Read More

Sales

Feb 24, 2014 By Mark Hunter

4 Steps to Building Value to Close the Sale

You want to increase your price and you know the way to do it is by increasing the value the customer sees in your offer. But how do you get there? Here are four steps you can take now to increase the value your customers see and, in turn, increase your price: 1. Focus on the element of time Time... Read More

Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

You Probably Have This Problem On Sales Calls (But Don't Even Know It)

How to Get a Warm Response to Cold Calling

New Mobile Tracking & Survey Data: 2014 Mobile Behavior Report

Helpful Insights on Building the 360-Degree View of Your Customers

10 Secrets to Getting Your Calls Returned

Selling to Executives: Bringing Your Sales "A" Game to the C-Level

How to Win Back a Former Customer

5 Sales Experts on Spotting the Best Prospects

4 Steps to Building Value to Close the Sale

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First