360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 28, 2014 By Amanda Nelson

What's Your Biggest Sales Mistake?

We all make mistakes and that includes some of the best salespeople in the business. Addressing and facing your pitfalls is the first step to doing a better job next time. So we sat down with a few sales experts and asked them, "What's your biggest sales mistake?" Here's what... Read More

Sales

Feb 28, 2014 By Asma Stephan

A Simple Social Media Checklist for Salespeople

Social selling, reaching out to prospective customers on Facebook, LinkedIn, Twitter and other social channels, is proving to be a successful strategy for sales teams. In fact, 78.6% of salespeople who leverage social media to sell out-performed those who don’t. But before you run... Read More

Featured, Sales

Feb 27, 2014 By Ivy Wright

How Half Price Books Boosted In-Store Sales with Data-Driven Digital Marketing

Half Price Books is the largest family-owned new and used bookstore chain in the country, with more than 110 retail locations in 16 states. In February 2013, the retailer launched their Booklover's Weekend campaign to drive customers in store and build their community of devoted readers. ... Read More

Marketing, Digital Marketing, Customer Story

Feb 27, 2014 By Lauren Esposito

Using Net Promoter Score to Measure Customer Loyalty

How do you measure customer loyalty? That question occupied the minds of management consulting firm Bain & Co a few years back. They found that many customer surveys failed to measure this important metric, and so they began a journey to develop a single question that could act as a customer... Read More

Marketing, Email Marketing, Strategy

Feb 27, 2014 By Keith Rosen

14 Areas to Focus On When Coaching Salespeople

The opportunities for coaching people are vast. Here is a detailed list of the top 14 significant and common areas to be mindful of when coaching people that will make an immediate impact on their performance. On my blog, I discussed The Gap, which is where the real magic happens and true coaching... Read More

Featured, Sales

Feb 27, 2014 By Laura Fagan

#Salesforce15: Where Were You In 1999?

In March 1999, Bertrand Piccard and Brian Jones become the first to circumnavigate the Earth in a hot air balloon, “Analyze This” ruled the U.S. box office, and salesforce.com got its start in an apartment in San Francisco. Fifteen years later, we’re taking a look back and asking a few longtime... Read More

Featured

Feb 27, 2014 By Laura Fagan

The 3 Things the World’s Best Presentations Have in Common

TED talks have changed the way people approach and appreciate public speaking. These presentations, given at the annual TED (short for Technology, Entertainment, Design) conferences and other TED events, have been viewed online more than one billion times. Keynote speaker, communications coach,... Read More

Featured, Sales

Feb 27, 2014 By Sarah Boutin

6 Success Secrets from Salesforce.com’s Woman of the Month

The salesforce.com Woman of the Month campaign turns the spotlight on the amazing women who help make salesforce.com the World’s Most Innovative Company and one of the best places to work. Honorees are nominated by fellow employees and selected by dedicated members of FemmeForce, the... Read More

Careers, Featured, News

Feb 27, 2014 By Geoffrey James

4 Ways to Ask More Effective Questions

Every salesperson knows that the key to developing a B2B opportunity is asking questions that uncover needs and determine whether or not the opportunity will eventually result in a sale. However, there are four questions that can annoy customers, and thus might better be avoided. ... Read More

Sales

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

What's Your Biggest Sales Mistake?

A Simple Social Media Checklist for Salespeople

How Half Price Books Boosted In-Store Sales with Data-Driven Digital Marketing

Using Net Promoter Score to Measure Customer Loyalty

14 Areas to Focus On When Coaching Salespeople

#Salesforce15: Where Were You In 1999?

The 3 Things the World’s Best Presentations Have in Common

6 Success Secrets from Salesforce.com’s Woman of the Month

4 Ways to Ask More Effective Questions

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First