360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 10, 2014 By Marissa Kraines

QUIZ: How Much Do You Know About Dreamforce?

Dreamforce is right around the corner, and thousands of eager attendees have already reserved their spots. From first-timers to experienced veterans, Dreamforce is set to bring together the best of the best in sales, marketing, service, IT and beyond. So where do you stack up on the... Read More

Cloud, Dreamforce, Featured

Jul 10, 2014 By Donal Daly

Battling the 57%, Part 3: Getting Ahead of the Selling Curve

Much has been written about the research that suggests that a buyer is 57% through her buying process before she engages with a vendor. I have written about how I think that "57%" is sometimes misinterpreted. Sometimes buyers engage with you early, and sometimes they call you after they... Read More

Sales

Jul 09, 2014 By Peri Shawn

Are You Leveraging Sales Science to Sell More?

As the marketplace has shifted, the way people buy has changed and, because of it, the way salespeople sell has changed as well. The skills that once made salespeople successful aren’t as effective as they once were. For this reason, more than ever, salespeople are more successful when they meet... Read More

Sales

Jul 09, 2014 By Laura Fagan

How to Be a Good (Social) Listener

Many brands see social media as just another megaphone to blast their marketing campaigns and news releases at their customers and prospects. Then they give up because no one seems to care. Why do they fail? Because they don’t bother to listen. There’s a multitude of social media activity you can... Read More

Featured, Marketing

Jul 09, 2014 By Matt Wesson

New E-Book: How to Be Your Own Marketer Part 1

What made a successful salesperson 10 years ago? If you had a firm handshake and solid phone skills, you were already well on your way. But that doesn't cut it anymore. Technology is changing the way consumers purchase items big and small, and the sales profession is being forced to change... Read More

Featured, Sales

Jul 09, 2014 By Lindsay Willott

Customer Support = The Most Important Team

Not that long ago, customers only ever really interacted with sales staff. The internet, and the way we buy things, has changed all that. ‘Pay as you go’ is the way we are going We have started to subscribe to things, rather than buy outright now: We stream music instead of buying CDs or... Read More

Featured, Customer Service

Jul 09, 2014 By Joanne Black

Your Clients Don't Care About You

When you’ve done a top-notch job of building relationships with your clients, most of them probably like and trust you. You might even be friends with some. But when it’s time to talk business, they only care about what you can do for them. It might sound harsh, but we all know it’s true. Why,... Read More

Sales

Jul 08, 2014 By Matt Wesson

10 Commandments of Business Blogging

From the outside, blogging seems like a relatively simple task. You tackle an idea in a few hundred words, hit publish, and the traffic comes flooding in, right? Wrong. Anyone who’s been involved in blogging at any level knows that it's not nearly that simple. There are dozens of variables you... Read More

Featured, Marketing

Jul 08, 2014 By Nick Sorensen

3 Customer Success Hacks You Didn't Know Your CRM Could Handle

Customer Success Managers (CSM’s) in software-as-a-service (SaaS) companies live and die by their renewal rate. For that reason, any data a CSM can get to help her understand the health of a customer is worth its weight in gold. But data alone isn’t enough. Having the right data, at the right... Read More

Featured, Customer Service

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

QUIZ: How Much Do You Know About Dreamforce?

Battling the 57%, Part 3: Getting Ahead of the Selling Curve

Are You Leveraging Sales Science to Sell More?

How to Be a Good (Social) Listener

New E-Book: How to Be Your Own Marketer Part 1

Customer Support = The Most Important Team

Your Clients Don't Care About You

10 Commandments of Business Blogging

3 Customer Success Hacks You Didn't Know Your CRM Could Handle

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First