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Jul 08, 2014 By Nick Sorensen
Customer Success Managers (CSM’s) in software-as-a-service (SaaS) companies live and die by their renewal rate. For that reason, any data a CSM can get to help her understand the health of a customer is worth its weight in gold. But data alone isn’t enough. Having the right data, at the right... Read More
May 27, 2014 By Nick Sorensen
We live in the age of data. “Big data," “data analytics," “data mining,” and “data science” are buzz words that have become commonplace in the past few years. Hundreds of companies exist to try and turn raw data into actionable data. As a leader in a rapidly growing software-as-a-service... Read More
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