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Lindsay Willott
Lindsay Willott is the Chief Executive of CustomerThermometer, the 1-click satisfaction and feedback app. CT enables you to embed feedback buttons in Desk.com and Salesforce.com emails and tickets to get instant alerts and realtime customer comments. This post was originally published on Desk.com.
Not that long ago, customers only ever really interacted with sales staff. The internet, and the way we buy things, has changed all that.
‘Pay as you go’ is the way we are going
We have started to subscribe to things, rather than buy outright now:
We stream music instead of buying CDs or...
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