Nov 13, 2014 By Ken Thoreson

Sales Recruiting: 2 Crucial Tips for Scoring Your Interviews

In every book on sales management, especially those that are focused on recruiting and interviewing salespeople, there are always tools, sample questions, salesperson assessments and descriptions on various techniques used during the process. In my book, Your Sales Management Guru’s Guide to... Read More

Nov 13, 2014 By Adrian Kunzle

Why Integration Should Be About Connecting, Not Copying Data

Data integration is a huge headache for IT leaders. Recent research by Confirmit showed that 48% of those surveyed said it was the #1 pain point in their department. I’ve been there. During my nine years as a CTO at J.P. Morgan Chase, first for the investment bank and then the entire organization,... Read More

Apps, Featured, IT, Platform

Nov 12, 2014 By Larry Alton

3 Keys to Successful Online Customer Support

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to... Read More

Featured, Desk.com, Customer Service, Service Cloud

Nov 12, 2014 By Adi Gaskell

Using Gamification for Employee Engagement

Games are undoubtably one of the more addictive elements of modern life, and their use in the workplace is growing. Research suggests that the gamification market will exceed $5 billion in the next few years. The allure is easy to understand. Companies around the world are struggling to balance... Read More

Customer Service, Sales, Leadership, Collaboration, Featured, Cloud

Nov 12, 2014 By Bryan Eisenberg

Improve Collaboration With Your Marketing Team

This story has a happy ending, I promise. Over the last several years, we have been working with a marketing team in which every member was at least three levels removed from anyone who had direct contact with customers. To compensate for that, the company and the team were treading water in an... Read More

Collaboration, Marketing, Sales

Nov 12, 2014 By Tamar Garfunkel

What Data Analytics is Your Sales Team Missing?

You already know the importance of using data to improve sales and marketing performance. Data about your actions — as well as about your competitors — give you relevant insights that help plan your future actions. However, the analytics game is changing, and it’s more than probable that your... Read More

Analytics, Cloud, Featured, Sales

Nov 12, 2014 By Drew Beechler

Top Social Media Benchmarks for the Retail and E-Commerce Industry

We recently analyzed over 3 million tweets and 2 million Facebook posts in our Social Engagement Benchmark Report for Twitter and Social Engagement Benchmark Report for Facebook. These reports analyzed benchmark statistics across our seven key industries-including Retail and E-Commerce-and revealed... Read More

Marketing, Social Media Marketing, Industry Report

Nov 11, 2014 By Adi Gaskell

How High Employee Turnover Harms Your Performance

Previously I wrote about a study exploring the impact of high employee turnover on the sales and profitability of a business. It found that in offices with low employee turnover, profits were four times as high as those in offices with high employee turnover. The rationale was that employees built... Read More

Nov 11, 2014 By Joel Comm

Giving Back Increases Teamwork

People give back for a myriad of different reasons. Whether it is because they are passionate about a cause, love to pay it forward, or they like how it makes them feel afterwards. Or, it could be because of a sense of obligation and they do it to save face in front of their coworkers. Whatever... Read More